1st Line Support Analyst
Are you passionate about IT and providing excellent customer service? Start your career in IT Support with us!
We are looking for a dedicated and enthusiastic First Line Support Analyst to join our dynamic IT support team. If you’re eager to build your career in IT and have a knack for solving problems with excellent communication skills, we’d love to hear from you!
What you’ll do:
* Act as the first point of contact for all IT-related queries via phone, email, or ticketing system.
* Troubleshoot and resolve basic technical issues, escalating more complex problems to second-line support when necessary.
* Log and track all incidents and service requests to ensure prompt resolution.
* Provide friendly and professional support to users, ensuring high levels of customer satisfaction.
* Assist with setting up and maintaining IT equipment such as laptops, printers, and peripherals.
* Document solutions and update the knowledge base to support team learning.
What we’re looking for:
* Strong communication and interpersonal skills with a customer-focused approach.
* Basic knowledge of IT systems, including Windows OS, Microsoft Office, and networking fundamentals.
* A passion for technology and a willingness to learn and grow in the field of IT support.
* Problem-solving skills with an ability to work under pressure and meet deadlines.
* Prior experience in a customer service role is beneficial but not essential