Grounds Manager (Epping)
Job Role: Grounds Manager
Hours per week: 37.5 hours per week, with occasional weekend work.
Location: Epping, Essex
Salary: 30K - 35K depending on experience
Role Type: Permanent
Driving License: Full (manual) Licence Required
Position Overview:
As the Grounds Manager, you will lead, motivate, and develop the Grounds team to ensure that the park is maintained to a high standard all year round, with a genuine enthusiasm to help our families. Strong leadership skills are required to achieve and deliver park objectives. The Grounds Manager will ideally be from a landscape or horticultural background who will champion and promote exceptional customer service within the teams they are managing.
Diary management and effective planning around required work are essential, plus providing support and guidance to your teams to achieve high volume output and productivity.
Key Responsibilities:
1. CUSTOMER SERVICE
o Ensure the park’s teams consistently promote the highest standard of professional customer service.
o Customers are greeted and acknowledged in a warm and friendly manner, and all questions are answered.
o Plan and manage all funeral duties including supervising/digging (and backfilling) of graves, transportation to local crematoria, ash interments, and ash scatterings.
2. WOODLAND / GROUNDS / FACILITIES MAINTENANCE
o Ensure all woodland maintenance tasks are implemented to the company WOW Standards for Maintenance.
o Tree felling/maintenance; climbing, coppicing, pruning, & chipping. Organise external contractors for stump removal & windblown trees.
o Maintenance of buildings, facilities, site furniture, and boiler (where applicable).
o Plan and manage all grounds maintenance tasks and implement the Company Standard for the Maintenance of Burial Circles and Graves and the Landscape Maintenance Framework, including the surveying of plots and burial trees.
o Ensure all landscaping is completed, including planting, tree management, hedges, shrubs, etc.
3. PEOPLE MANAGEMENT
o Develop the team through coaching and training, recommending where external training is required.
o Conduct 1-2-1’s and set SMART objectives and targets for the business.
o Recruitment and retention of quality employees.
o Work with colleague numbers to provide excellent woodland/grounds services within the salary budget.
4. PROJECT MANAGEMENT
o Delivery and input of the key projects for Mother’s Day (Spring), Father’s Day (Summer), and Remembrance event (Autumn) – ensuring vision, mapping, costing, project planning, and delivery are all undertaken to agreed timescales and deadlines.
o Input into annual forecast and business plans.
o Delivery of Woodland/Grounds projects, such as seasonal planting, coppicing, creation of prestige areas, etc.
5. FINANCE AND ADMINISTRATION
o Manage all department costs to budget. PO management of all stocks and supplies for day-to-day use.
o Manage stocks of materials and products required for the projects being completed to forecast.
o Ensure all admin, financial, and control processes associated with the grounds of the parks are followed.
6. HEALTH, SAFETY AND SECURITY
o Ensure colleagues are aware of evacuation & security procedures and alert senior managers to risks/problems.
o Responsible for the maintenance of OHS requirements instilling good techniques & standards across the Parks.
o If required, take responsibility for first aid and follow the correct H&S procedures to ensure your own safety.
Qualifications:
* Excellent interpersonal and communication skills.
* Must be able to demonstrate people-led management.
* Experience working either in landscaping or horticultural (ideally with a horticultural qualification) or has obtained tickets or will work towards obtaining tickets for chainsaw, felling, grave digging, etc.
* Excavator experience is highly desirable.
* Driven to provide exceptional customer service, with at least 2-3 years of customer service experience.
* A passion for supporting our families and community, always showing empathy and respect.
* Computer literate/data entry – (training will be provided on our internal systems).
* A full (Manual) Driving Licence is required.
Benefits include:
* Opportunity to make a meaningful impact in the bereavement services sector while promoting sustainability.
* Supportive work environment and opportunities for professional growth.
* Exceptional holiday entitlement 33 days inclusive of bank holidays.
* Enhanced Pension 6% Employer & 3% Employee.
* Life Assurance.
* Employee Assistance Programme.
* Employee Healthcare Plan.
* Company Sick Pay.
* Bicycle to Work Scheme.
* Free parking on-site.
* Annual Flu Jab Voucher.
* Me day, a day off for your Birthday.
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