Job summary We have an exciting opportunity to join our growing Fundraising Team. As Supporter Engagement Fundraiser you will manage and grow our individual giving income streams, managing relationships with our supporters across a range of platforms and campaigns. This is your opportunity to join a friendly, successful and supportive team and play a significant role in delivering fundraising campaigns to support the provision of Hospice care across the borough of Rochdale. You will share our vision to grow and develop our income and supporter base, be imaginative, resourceful, passionate and enthusiastic. You should be a strong team player but also able to work autonomously, bringing new ideas and a fresh energy to the team. It is important to note that this is a new role alongside our existing Supporter Engagement Fundraiser to help manage our expanding income streams within individual giving. Main duties of the job Responsible for developing engaging activities to generate income that will contribute to, and grow, annual individual giving income targets.Adapt fundraising styles to inspire, support and nurture relationships and fundraising initiatives across the borough of Rochdale.Provide excellent donor care to supporters for all fundraising activities ensuring long lasting and diverse relationships with Springhills local community. About us This role is based at The Springhill Hub (Previously The Craven), 7 Broad Lane, Rochdale, OL16 4PG. Springhill Hospice provides the following palliative care services to the local adult population who are suffering from the effects of life-limiting and terminal illnesses: A 16-bed Inpatient unit providing 24-hour medical and nursing care. Hospice at Home Service - supports people who want to end their days in their own home by providing the support and symptom management they need to be able to do so. A Day Therapies Centre for up to 16 patients, 4-days-a-week, offering complementary therapies (e.g. reflexology, aromatherapy and massage); creative and beauty therapies, social activities and clinical support. Community Service - provides specialist palliative care and support to patients and families in their own homes A 24-hour Palliative Care Advice Line for patients, families, carers and health professionals. Bereavement Support for relatives following loss. Counselling Services for patients, carers and relatives, provided by a qualified therapist. An Education Unit - an in-house training facility for hospice staff and local health and social care professionals, with the main focus of training being on the Springhill Palliative Care Education Passport' (SPCEP) which ensures that core palliative care skills are taught to all grades of staff. Date posted 16 January 2025 Pay scheme Other Salary £28,153 to £31,121 a year Contract Permanent Working pattern Full-time, Flexible working Reference number B0007-25-0001 Job locations Broad Lane Rochdale Lancashire OL16 4PZ Springhill At The Craven 7 Broad Lane Rochdale Lancashire OL16 4PG Job description Job responsibilities Key responsibilities: Income Generation Manage and develop relationships with local solicitors to develop and deliver a successful Make a Will Campaign Maximise retention by designing and implementing a nurturing and effective supporter journey programme, championing excellent stewardship of donors. In particular with regards to thanking and ensuring that objectives around retention and attrition are met for prospect legacy donors, lottery players and regular givers Manage the regular giving programme, including the recruitment of new givers and ongoing stewardship of existing givers Work with our External Lottery Partner to lead on the delivery and growth of the Hospices Lottery activity Manage and promote the fundraising activity around legacy giving Identify new opportunities to drive and receive income from individual donors Planning and Strategy Play an active role in contributing to the fundraising strategy Maintain clear plans and evaluations for individual giving activity, providing such updates to the Fundraising Manager Ensure the Customer Relationship Management (CRM) database is maintained and updated in line with internal processes, in order to track support and activity Work with the Marketing and Communications Team to design and produce all literature, marketing materials and press work in relation to individual giving fundraising activity Identify opportunities for individual giving volunteer support and work with the Volunteer Coordinator to recruit suitable volunteers into each role Ensure all deadlines are met through sound planning and prioritisation Ensure robust research and innovative thinking is used to improve and enhance fundraising Provide information, advice and proposals on the development of existing and future individual giving activity to the Fundraising Manager Reporting and Compliance Complete status reports and track the progress of initiatives Ensure all activity is recorded through the fundraising CRM database Contribute to the development of, and compliance with, all Hospice policies/procedures Ensure standards are met and legal frameworks adhered to General: Attend team meetings as appropriate Develop a close working relationship with staff and volunteers who work within the Income Generation and Marketing Team, and the wider Hospice Team ensuring that a positive view of the Hospice is promoted at all times To maintain excellent lines of communication internally with all staff and volunteers; and externally with supporters within the local community Act as an ambassador for Springhill Hospice, including, but not limited to, undertaking speaking engagements, acting as a spokesperson with the media, attending Springhill Hospice events, and attending networking events and conferences as required Maintain membership of appropriate professional bodies such as the Hospice Income Generation Network and keep up to date with current trends and changes in charity law and fundraising practice Attend training as required to maintain own knowledge and further develop expertise Participate in the Hospice education and training programme, including mandatory training All staff have a duty to take reasonable care to avoid injury to themselves or to others To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role All information relating to patients and staff gained through employment with Springhill Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence under Springhill Hospice Policies Undertake any other duties as appropriate to the role This Job Description may be reviewed in conjunction with the postholder in conjunction with the development of the organisation. Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice. Springhill Hospice is an equal opportunities employer and has a No Smoking Policy. Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to www.homeoffice.gov.uk/dbs Job description Job responsibilities Key responsibilities: Income Generation Manage and develop relationships with local solicitors to develop and deliver a successful Make a Will Campaign Maximise retention by designing and implementing a nurturing and effective supporter journey programme, championing excellent stewardship of donors. In particular with regards to thanking and ensuring that objectives around retention and attrition are met for prospect legacy donors, lottery players and regular givers Manage the regular giving programme, including the recruitment of new givers and ongoing stewardship of existing givers Work with our External Lottery Partner to lead on the delivery and growth of the Hospices Lottery activity Manage and promote the fundraising activity around legacy giving Identify new opportunities to drive and receive income from individual donors Planning and Strategy Play an active role in contributing to the fundraising strategy Maintain clear plans and evaluations for individual giving activity, providing such updates to the Fundraising Manager Ensure the Customer Relationship Management (CRM) database is maintained and updated in line with internal processes, in order to track support and activity Work with the Marketing and Communications Team to design and produce all literature, marketing materials and press work in relation to individual giving fundraising activity Identify opportunities for individual giving volunteer support and work with the Volunteer Coordinator to recruit suitable volunteers into each role Ensure all deadlines are met through sound planning and prioritisation Ensure robust research and innovative thinking is used to improve and enhance fundraising Provide information, advice and proposals on the development of existing and future individual giving activity to the Fundraising Manager Reporting and Compliance Complete status reports and track the progress of initiatives Ensure all activity is recorded through the fundraising CRM database Contribute to the development of, and compliance with, all Hospice policies/procedures Ensure standards are met and legal frameworks adhered to General: Attend team meetings as appropriate Develop a close working relationship with staff and volunteers who work within the Income Generation and Marketing Team, and the wider Hospice Team ensuring that a positive view of the Hospice is promoted at all times To maintain excellent lines of communication internally with all staff and volunteers; and externally with supporters within the local community Act as an ambassador for Springhill Hospice, including, but not limited to, undertaking speaking engagements, acting as a spokesperson with the media, attending Springhill Hospice events, and attending networking events and conferences as required Maintain membership of appropriate professional bodies such as the Hospice Income Generation Network and keep up to date with current trends and changes in charity law and fundraising practice Attend training as required to maintain own knowledge and further develop expertise Participate in the Hospice education and training programme, including mandatory training All staff have a duty to take reasonable care to avoid injury to themselves or to others To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role All information relating to patients and staff gained through employment with Springhill Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence under Springhill Hospice Policies Undertake any other duties as appropriate to the role This Job Description may be reviewed in conjunction with the postholder in conjunction with the development of the organisation. Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice. Springhill Hospice is an equal opportunities employer and has a No Smoking Policy. Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to www.homeoffice.gov.uk/dbs Person Specification Knowledge and Skills Essential Excellent computer literacy, including the use of Microsoft Office and digital fundraising platforms. Excellent verbal, written and communication skills High level of attention to detail. Exceptional organisational skills with the ability to prioritise tasks, manage workloads and meet deadlines. Able to work on own initiative and make decisions. Ability to motivate, persuade and influence people. Desirable Knowledge of fundraising Customer Relationship Management systems, for example, Donorflex. Knowledge of the charity sector, charity law, fundraising governance and data protection. Ability to think creatively and innovatively around processes, supporter communications and fundraising products. Digital fundraising and content generation skills, with a creative approach to messaging to engage with a wide range of stakeholders. Qualifications Essential Minimum GCSE Grade 4 or above in English and Maths. Desirable Relevant qualification in fundraising. Educated to degree level or equivalent. Experience Essential Proven experience in meeting targets and KPIs. Desirable Experience of developing and delivering effective stewardship/customer journeys for multiple audiences. Experience individual giving fundraising. Experience of working in a fundraising environment. Experience of project/event management. Experience of working with volunteers. Other Essential Professional and approachable with strong interpersonal skills. Innovative, self-motivating, target driven. Excellent team working skills. Enthusiastic, energetic, positive attitude. Diplomatic, with an empath for the work of the Hospice. Ability to handle sensitive and confidential information in a professional manner. Able to work unsocial hours (evenings and weekends) to meet the needs of the role. Full, clean driving license and use of own car. Person Specification Knowledge and Skills Essential Excellent computer literacy, including the use of Microsoft Office and digital fundraising platforms. Excellent verbal, written and communication skills High level of attention to detail. Exceptional organisational skills with the ability to prioritise tasks, manage workloads and meet deadlines. Able to work on own initiative and make decisions. Ability to motivate, persuade and influence people. Desirable Knowledge of fundraising Customer Relationship Management systems, for example, Donorflex. Knowledge of the charity sector, charity law, fundraising governance and data protection. Ability to think creatively and innovatively around processes, supporter communications and fundraising products. Digital fundraising and content generation skills, with a creative approach to messaging to engage with a wide range of stakeholders. Qualifications Essential Minimum GCSE Grade 4 or above in English and Maths. Desirable Relevant qualification in fundraising. Educated to degree level or equivalent. Experience Essential Proven experience in meeting targets and KPIs. Desirable Experience of developing and delivering effective stewardship/customer journeys for multiple audiences. Experience individual giving fundraising. Experience of working in a fundraising environment. Experience of project/event management. Experience of working with volunteers. Other Essential Professional and approachable with strong interpersonal skills. Innovative, self-motivating, target driven. Excellent team working skills. Enthusiastic, energetic, positive attitude. Diplomatic, with an empath for the work of the Hospice. Ability to handle sensitive and confidential information in a professional manner. Able to work unsocial hours (evenings and weekends) to meet the needs of the role. Full, clean driving license and use of own car. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Springhill Hospice Address Broad Lane Rochdale Lancashire OL16 4PZ Employer's website https://www.springhill.org.uk (Opens in a new tab)