This role requires the successful individual to provide end-to-end project coordination ensuring the work streams for each of our key National Account customers meet their requirements.
Responsibilities:
* Responsible for the end-to-end Project Management Support to the National Account base
* Manage emails, telephone calls and stakeholder meetings whilst being courteous in the required response.
* Allocate work and coordinate resource movement to ensure Project Timescales are met.
* Make certain the VX diary is proactively managed with work orders (tickets) planned accordingly.
* Coordinate and audit the Project Manager’s ISO 90001 files for constancy and compliance.
* Work with Project Managers to ensure project deliverables are achieved.
* Complete Project invoicing and applications to ensure financial targets are reached.
* First Chase of Project Accounts with Bad Debt >Terms of Contract
* Project Procurement support to Project Managers
* Complete, help and assist in the production of HSE mandatory documentation including project closure O&M’s
* Undertake appropriate other Project-related work tasks and duties as directed by line manager.
People & Communication:
* Departmental awareness and cross-functional information sharing and management.
* Work close and communicate with E.ON colleagues always – including EMC Customer Support team, where applicable - communicating all current in-progress sites.
* Understand and proactively manage Issues and Actions for each Project in National Accounts.
Project Deliverables:
* Expected Project performance in line with Project Scope and Budget
* Understand the unique deliverables for each Project in terms of Time, Cost, and Quality
* Compile and update weekly/monthly RAILs for Project Reviews
* Monitor project budgets and report margin erosions to PM and National Accounts Contracts Manager
Escalation Management:
* Early dispute resolution
* Work proactively with the team to ensure a limited number of business shortfalls are escalated
* Proactively communicate upward areas of delivery concern to line manager
* Understand resource requirements and how to escalate any issues
Systems, Processes and Procedures:
* Deliver excellent customer service
* Full working knowledge of business systems (VX Platform or equivalent, SharePoint, Focalpoint, and Dimensions)
* Promote consistent systems and processes usage across all MES regions and the EMC teams
* Ensure FP Budgets are properly maintained
* Continually review work methods and procedures to drive operational improvements
* Ensure monthly WIP actions are resolved in a timely manner in line with monthly financial deadlines
* Assist the project team in the production and analysis of monthly financial forecasting requirements
Business Opportunity:
* Advise on business development opportunities in the projects and customers you work with
* Add value to the working environment by bringing new ideas forward to debate
* Discuss with National Account Project Managers opportunities identified whilst dealing with customers
* Help to identify and initiate suppliers and vendors to benefit and increase the company supply chain
Qualifications:
* Flexible work outlook as work can be varied to meet specific customer demands
* Good problem-solving mindset with respect to solving problems and meeting customer SLA's
* Excellent written and verbal communication skills
* Ability to work in an environment where customer demands can and do cause priority conflicts
* Excellent working knowledge of MS Office suite of tools especially Outlook, Excel, and Word
* Accountability for managing own workload and assisting others as demands dictate
* Intermediate Financial Awareness of Profit Margins, Sales and Cost Budget impact and control
* Basic knowledge of HVAC Building Management Systems and Controls
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Work from home
Schedule:
* Monday to Friday
Experience:
* Project coordination: 1 year (required)
Work Location: In person
Reference ID: ECS/RR/00481
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