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Italian Brand Ambassador, Southend-on-Sea
Client:
Ventrica
Location:
Southend-on-Sea
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c753f3661fc3
Job Views:
4
Posted:
14.02.2025
Expiry Date:
31.03.2025
Job Description:
Italian Brand Ambassador
At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client Puig.
As a luxury fashion, fragrance, and beauty company with a portfolio of prestigious brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Nina Ricci, Penhaligon’s, L’Artisan Parfumeur, and many more, Puig values outstanding service that matches the quality of their products.
What will I do in the role?
1. Have a ‘can do’ attitude
2. The first point of contact for all customer queries
3. Brand ambassador for your client
4. Provide outstanding customer service across telephone, social media, webchat and email
5. Make sure the customer is at the heart of every conversation
What do I need?
1. Experience working for a retailer
2. Experience working in a luxury background
3. Experience within any of the following: Beauty, Cosmetics, Fashion
4. A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
5. Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
6. Strong written and verbal communication skills
7. Works well within a team
8. Flexibility, professionalism, drive, ambition, and willingness to learn
9. Great attention to detail and highly organised
10. C2 Level of English required
(Not essential, but beneficial)
1. Graduated from the Fashion Retail Academy
2. Communication Fields, such as Marketing/PR/Advertising
3. Make-up Artists
4. Qualifications in Dermatology or Skincare
Working Hours:
1. Full time – 40 hours per week
2. Between 09:00am - 06:00pm Monday to Friday
3. (Hours subject to change during our peak period between October and January)
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