Our client is looking for a Trainee Business Analyst to join their team in Basingstoke, Hampshire.
This will be a temp role initially with the possibility of permanency. You will be working a minimum of 2 days a week in the office. Working Monday to Friday 37.5 hours per week.
A degree (or similar) in Medical/Economics would be beneficial. Full training will be given.
Purpose of the role :
Key Responsibilities:
· Understanding Software Details:
o Gain a deep understanding of the intricacies of our software to make informed decisions and provide expert guidance.
o Act as translator from technical discussions to the Head of Partnerships, Propositions and Product and vice versa.
o Generate new workflows with associated new products on software.
· Stakeholder Client and Customer Interaction:
o Establish and nurture strong stakeholder, client, and customer relationships by meeting, communicating, and managing expectations and project timelines.
o Work with cross-functional teams to design and implement effective solutions.
· Customer Feedback: Gather and analyse customer feedback, market research, and competitive analysis to inform product decisions and prioritise enhancements.
· Documentation:
o Collaborate with stakeholders to gather, analyze, and document business requirements and assist in testing and validating system functionality against business requirements.
· Implement "As Is To Be" process mapping to thoroughly understand the current state of a process, uncovering bottlenecks, inefficiencies, and areas ripe for improvement and a blueprint for how the process should operate optimally.
· Create technical documentation for new functionalities and workflows.
· Work with teams to inform PIDs (product development documents).
· Specifically coordinate with marketing and sales teams to drive product adoption and revenue growth via a GTM plan with PID.
· Project Coordination:
o Monitor project progress and provide regular updates to stakeholders.
o Develop process maps, patient journeys, and other documentation to support project initiatives.
· Development Pipeline: Assist in the planning, definition, and grooming of the development pipeline, both at a macro and micro level, to ensure alignment with our strategic goals.
· Quality Assurance: Maintain close alignment with the CST, ensuring that priority development aligns with quality clinical standards and customer needs.
· Product:
· Showcase new functionalities to both internal and external stakeholders through engaging and informative product demos.
· Scope and develop workflows and customer journeys via Miro.
· Set up customer measurements via Hubspot.
· Monitor product performance, gather customer feedback, and identify areas for improvement.
· Manage product lifecycle, including updates and enhancements.
Knowledge, skills and experience Essential
· Proficient in excel.
Visio would be good to have.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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