Job Title: Customer Support Technician - French Speaking
Location: Buckingham
Contract Details: Full time, Permanent
Hours: Monday - Thursday, 9am - 5:30pm, Friday 9am - 4:30pm
Salary: £28,000 - £32,000 per annum
Benefits & Perks:
25 days annual leave + bank holidays
Profit related bonus (after probation)
Enhanced pension scheme
Employee share option scheme
Salary sacrifice
Electric vehicle scheme with free charging at work
Cycle to Work scheme
Vitality Private Healthcare
Opportunity to progress
Early finish on FridaysAbout Our Client:
We are looking for a skilled and enthusiastic Customer Support Technician, fluent in French, to join our client's expanding team. Our client is a dynamic organisation dedicated to delivering outstanding service and maintaining the highest standards. They seek a committed professional to provide technical support and guidance to their valued customers.
About The Job:
As a Customer Support Technician, your role will be crucial in ensuring customers receive prompt and effective assistance. You will be the first point of contact, providing technical support and troubleshooting any software, hardware, and application issues. Your responsibilities will include:
Acting as the first point of contact for customers, providing technical support via phone, email, or in person.
Diagnosing and troubleshooting software, hardware, and application related issues.
Escalating complex issues to the appropria...