Are you a driven and results-oriented professional who excels at building strong client relationships and ensuring exceptional service delivery? Our clients are seeking a Customer Success Manager to play a crucial role in helping innovative businesses secure funding for their cutting-edge projects. About the Role As a Customer Success Manager, you’ll be the key point of contact for clients, ensuring they receive a seamless onboarding experience and consistent support throughout their journey. This role is focused on delivering outstanding service, driving customer satisfaction, and fostering long-term partnerships. Key Responsibilities Serve as the primary contact for assigned clients, building strong and lasting relationships. Manage the onboarding process for new clients, ensuring services are delivered efficiently and on schedule. Coordinate with internal teams to keep projects on track, addressing any potential challenges early. Engage decision-makers to discuss contract renewals, ensuring client retention and reducing churn. Collaborate with sales teams to identify opportunities for cross-selling and upselling, adding value for both the client and the business. Conduct regular check-ins to understand client needs and proactively address concerns. Act as a client advocate, ensuring their requirements are represented internally and services align with their goals. What We’re Looking For At least 2 years of experience in a customer-facing role such as Customer Success, Account Management, or Delivery. Strong organisational skills and the ability to manage competing priorities. Familiarity with CRM systems (e.g., Salesforce, Pipedrive) and project management tools (e.g., Asana, Trello). Excellent communication and interpersonal skills. A problem-solving mindset with a proactive approach to tackling challenges. Confidence in working under tight deadlines while maintaining high service standards. Perks and Benefits 30 days of annual leave plus bank holidays. Access to training and development opportunities. Wellness and health allowances. Flexible working arrangements after the training period. Generous family leave policies and regular team social events. Equal Opportunities We value diversity and inclusion and encourage applications from individuals of all backgrounds. If you bring the right skills and passion to the role, even if your experience doesn’t match every requirement, we’d love to hear from you