At Zitcha, we’re at the forefront of revolutionizing the retail media landscape, and we invite you to be part of our visionary team making Retail Media better for everyone. As the world's first Adaptive, Unified Retail Media Platform, Zitcha empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all channels - online, offline, and in-store. Our intelligent, efficient, and high-performance platform provides a complete and scalable solution that adapts to each retailer's unique vision and business model. Zitcha proudly supports leading retailers across the globe including Ocado (UK), Coles Group (Australia), The Warehouse Group (New Zealand), Peavey Mart (Canada), and Leroy Merlin (South Africa). And we are trusted by brands like Unilever, Microsoft, Lego, and Sennheiser to deliver results through innovation and collaboration. We’re not only redefining what it means to work in Retail Media for our customers and brands: we're also making Retail Media better for our team. Our flexible culture empowers our crew to balance personal and professional growth, while our supportive and inclusive environment ensures diverse talents shine. Collaboration is at our core; we believe the best ideas come to life when we share, connect, and build together. We’re fearless in the face of challenges, tackling them with authenticity, wit, and a passion for innovation. Now, Zitcha is seeking an Operations Coordinator to join our innovative team in the UK. Join us in shaping the future of retail media as we revolutionise the industry and empower retailers and brands to achieve unparalleled success. As an Operations Coordinator within the Operations team, you will be responsible for supporting various work streams within the Operations department, with an emphasis on enhancing the employee experience. As a generalist role, with a continuous improvement mindset, the position involves managing executional aspects of the employee experience as well as streamlining business operations, and serving as an internal resource for both employee and business needs including but not limited to our Helpdesk and Ad Operations function. The ideal candidate will demonstrate a proactive attitude and an aptitude for multitasking in a dynamic, tech-forward environment. Responsibilities Employee Experience Coordinate onboarding and offboarding activities, including but not limited to; granting and revoking access to applications, setting up induction and offboarding plans, organising equipment delivery and deprovision, and coordinating introductions between new and existing team members. Facilitate introductions and training sessions for new hires. Run platform training programs where required for existing employees. Maintain and update documentation in Confluence to ensure all onboarding and offboarding processes are well-documented and current. Coordinate deliveries included but not limited to welcome packs and swag. Draft presentation decks and set up internal surveys to support internal reporting needs. Coordinate and organise recognition initiatives including but not limited to prizes and gift cards. Business Operations Serve as the primary point of entry for the team, managing requests related to equipment, software licenses, and troubleshooting. Perform audits and cleanup of documentation and systems Create and update internal documentation, including but not limited to process documentation, training material and meeting notes. Provide regular and ad-hoc reporting. Provide support to other team members of the Operations team and to other areas of the business when required. Deliver special projects from time to time including but not limited to software research and implementation. Continually provide recommendations on the product and its operations. Ad Operations & Helpdesk Ad Operations Schedule and QA campaigns. Ensure campaigns are running on time and on budget. Proactively identify campaign issues that might be affecting campaign delivery. Conduct regular (e.g. daily, weekly, monthly, etc.) and ad-hoc campaign checks. Helpdesk Effectively manage and resolve brand enquiries via email, chat and phone in a considerate and timely manner, adhering to agreed SLAs. Ensure a positive brand experience and manage customer expectations. Key Selection Criteria Mandatory Proven experience in a similar customer support or operations role in a Tech environment. Excellent organisational and multitasking abilities, with keen attention to detail. Strong communication skills and the ability to build relationships across teams. Proficiency in using Confluence and Google Suite. Flexibility to provide internal support across different time zones, as needed across multiple time zones. Desirable Previous MarTech Platform experience (e.g. Facebook Ads Manager, Google Ads Manager). Data analysis experience. Familiarity with information security frameworks. This includes an understanding of industry standards such as ISO 27001. If this sounds like you, don't hesitate to reach out