Are you great at building relationships and working both efficiently and creatively? We are on the lookout for a service-driven individual with a background in successfully managing customer accounts. Our Customer Account Manager must understand how to develop these key relationships for continual growth. This is a permanent position at our Sheffield site in Chapeltown and in return you will receive a competitive salary of up-to £32,000 as well as other company benefits.
As our Customer Account Executive you’ll be working alongside a team who already have a natural flair for building and maintaining key relationships like yourself. You’ll be looking to always strive to meet our company value of customer 1st through providing continuous first-class customer service and ongoing support to our main accounts. From time-to-time queries and issues arise so if you enjoy solving a problem then we need people like yourself who are agile to reacting to our customers. You will be optimally able to provide and deliver a cost-effective operation in line with our best practice whilst managing the key accounts.
Key Responsibilities of our Customer Account Manager:
* Effectively manage all expectations in line with achievable operational service levels.
* Attend customer visits/meetings on and off-site including conference calls.
* Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates.
* Invoice all processes and materials accurately to an agreed schedule with each customer.
* Updating Operations with clear and accurate processing instructions for all work completed on site.
* Creation of monthly reports detailing the KPI and SLA status.
* Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.
Skills and Experience We Need in Our Customer Account Manager:
* Previous experience within a similar customer-facing role and environment.
* Experience of warehousing processes.
* Experience using IT systems to input and extract data.
* Preferable experience of WMS solutions.
* 3PL experience where possible.
What You Will Get in Return as Our Customer Account Manager:
Here at Advanced we will make sure all our colleagues have a comprehensive onboarding programme from day 1 and throughout the start of their journey, including ongoing training and development programmes. You’ll be working in a department that offers transparent and collaborative team culture in connection with our company values.
We have a generous holiday scheme of 25 days per annum including 8 bank holidays. We also offer a holiday purchase scheme which allows our colleagues the chance to buy an additional 5 holidays per year through the salary sacrifice scheme.
Enjoy discounts with major retailers such as a generous 25% from ASOS. Our rewards platform also includes supermarkets, travel and much more rewarding discounts!
Advanced cares about our colleagues' health and wellbeing and as such offers free yearly vaccinations, eye care vouchers through Specsavers for eye tests or to help towards the cost of eyewear as well as discounted pay to enter private healthcare for both medical and dental through Westfield Health.
About Us:
Advanced Supply Chain Group offers a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Bereavement leave
* Canteen
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Referral programme
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
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