* Answering telephone calls from the public - giving procedural advice.
* Responding to e-mails.
* Strong customer service skills and communicating via telephone.
* Liaise with other teams within the court and provide adequate updates.
* Receiving applications documents and giving procedural advice at the Public Counter.
* Closing cases on CASREC and acknowledging the death of 'P' (patient).
* Preparing files for court/tribunal hearings.
* Serving customers/court users.
* General photocopying and filing.
* Post opening.
* General ad hoc office duties.
* Issuing of orders.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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