Job summary The Eastern Pathology Alliance is formed from three Pathology Laboratories based at the Norfolk and Norwich University Hospital (NNUH), the James Paget University Hospital and the Queen Elizabeth Hospital, Kings Lynn. The Laboratory at NNUH provides a large range of Blood Sciences services comprising Clinical Biochemistry, Haematology and Transfusion, Immunology and Toxicology. We have an exciting opportunity for an experienced HCPC registered Biomedical Scientist who has extensive experience working in haematology and managing staff to oversee the management and operation of our haematology laboratory at Norfolk and Norwich University Hospital. This role is based at the NNUH hub site and will be the service lead and subject matter expert for all aspects of the haematology laboratory service covering routine haematology, coagulation, haemoglobinopathy screening, andrology and phlebotomy services. The successful candidate will work closely with the Blood Sciences manager, NNUH haematology clinical lead and be line manager to the Haematology Senior BMS staff, Andrology Lead and Phlebotomy Manager and be responsible for ensuring staffing resource is organized to ensure a 24/7 haematology and transfusion laboratory service is provided alongside Andrology and Phlebotomy services. Demonstrable experience of managing staff and pathology services is essential. Main duties of the job As a Postholder you will: Be accountable for service delivery including emergency, out of hours training, for urgent & routine work and specialised work in haematology, achieving stated turnaround times in line with Trust and Service polices. Work to decrease turnaround times by improving the procedures used in the laboratory. Be responsible for direct line management of all Technical and support staff based in NNUH haematology laboratory including staff local induction, appraisals, performance management, sickness management and personal issues. Participate in the Blood Sciences Duty Manager roster and, when covering this role, to be available for telephone advice or personal assistance on site when problems outside normal working hours affect the laboratory service About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Date posted 04 March 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 234-24-CS2644 Job locations Norfolk & Norwich University Hospital Norwich NR4 7UY Job description Job responsibilities Communicates, understands and interprets complex and sensitive test information to Managers, Consultants, Nurses, other health care colleagues, patients and patient carers. Maintains a consistently high level of confidentiality when dealing with and communicating patient information. Answers all complex telephone inquiries from Pathology users, patients and patient carers about test results and provide information as lead expert. At highest level of specialist knowledge, explains anomalies to Pathology users when results do not agree with clinical presentation by exercising tact and persuasive skills. Responsible for solving the problem and writing policies to lower the risk factors. Accountable for service delivery including emergency, out of hours training, for urgent & routine work and specialised work achieving stated turnaround times in line with Trust and Service polices. Work to decrease turnaround times by improving the procedures used in the laboratory. Responsible for complex specialist analytical equipment on a daily basis and authorises fitness for clinical use. Responsible for the efficient use of expensive tests and high value analysers. Responsible for planning rotas to run test procedures on a range of specialist methodologies on a daily basis to include calibration and quality control testing. Responsible for fault finding and repairs on specialist analysers after formal training from the manufacturers. Deliver formal training on specialist analysers to staff in their service. Responsible for developing, writing, authorising and implementing policies in their specialist area. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Job description Job responsibilities Communicates, understands and interprets complex and sensitive test information to Managers, Consultants, Nurses, other health care colleagues, patients and patient carers. Maintains a consistently high level of confidentiality when dealing with and communicating patient information. Answers all complex telephone inquiries from Pathology users, patients and patient carers about test results and provide information as lead expert. At highest level of specialist knowledge, explains anomalies to Pathology users when results do not agree with clinical presentation by exercising tact and persuasive skills. Responsible for solving the problem and writing policies to lower the risk factors. Accountable for service delivery including emergency, out of hours training, for urgent & routine work and specialised work achieving stated turnaround times in line with Trust and Service polices. Work to decrease turnaround times by improving the procedures used in the laboratory. Responsible for complex specialist analytical equipment on a daily basis and authorises fitness for clinical use. Responsible for the efficient use of expensive tests and high value analysers. Responsible for planning rotas to run test procedures on a range of specialist methodologies on a daily basis to include calibration and quality control testing. Responsible for fault finding and repairs on specialist analysers after formal training from the manufacturers. Deliver formal training on specialist analysers to staff in their service. Responsible for developing, writing, authorising and implementing policies in their specialist area. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Person Specification Qualifications Essential MSc Biomedical Sciences/Clinical Haematology/Transfusion or equivalent State registration with Health Professions Council (HCPC) Experience Essential Significant relevant management experience Significant experience in leading a team and working in a diverse, high throughput clinical service Skills Essential Highly developed knowledge and skills of how to problem solve complex clinical scientific problems Demonstrable knowledge of UKAS ISO 15189 and assessment process Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Has demonstrated continued competence to practice at the highest specialist level Person Specification Qualifications Essential MSc Biomedical Sciences/Clinical Haematology/Transfusion or equivalent State registration with Health Professions Council (HCPC) Experience Essential Significant relevant management experience Significant experience in leading a team and working in a diverse, high throughput clinical service Skills Essential Highly developed knowledge and skills of how to problem solve complex clinical scientific problems Demonstrable knowledge of UKAS ISO 15189 and assessment process Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Has demonstrated continued competence to practice at the highest specialist level Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Norfolk and Norwich University Hospital Address Norfolk & Norwich University Hospital Norwich NR4 7UY Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)