Job Description
We are looking for a dedicated IT Support Engineer to join our growing team. This role involves providing high-quality telephone, portal, and email-based support to businesses across the UK. The primary focus will be on desktop, server, and Microsoft 365 support, ensuring that clients receive exceptional service and technical solutions.
Key Responsibilities
* Provide mixed remote and on-site support for a range of IT issues, including desktop, server, and Microsoft 365 environments.
* Diagnose and resolve technical issues efficiently, ensuring minimal disruption for customers.
* Deliver excellent customer service, understanding that user experience is as important as technical resolution.
* Work within an established ticketing system to track and manage issues.
* Collaborate with colleagues to ensure smooth IT operations and share knowledge.
* Assist with IT projects and rollouts as needed.
About You
We are looking for someone who:
* Holds a formal IT qualification (degree, diploma, or equivalent).
* Has industry experience (advantageous but not essential).
* Possesses strong diagnostic skills and can troubleshoot technical issues effectively.
* Communicates confidently and professionally over the phone, email, and portal.
* Understands that customer service is key and is passionate about keeping both customers and colleagues happy.
* Full UK driving licence (advantageous but not essential).
* Microsoft or other IT certifications are beneficial but not required.
What We Offer
We value our team and offer a range of benefits to support your growth and well-being:
* Private pension scheme
* Company-funded home internet connection
* Private healthcare
* Loyalty bonus scheme rewarding long-term commitment.
* Dedicated training and CPD budget to support your professional development.
If you’re a customer-focused IT professional looking for a role where you can develop your skills while working in a supportive and engaging environment, we’d love to hear from you!