This range is provided by X4 Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary: £30,000 - £34,000 p/a + on call allowance
Job Responsibilities:
* Answer, evaluate, log and prioritise incoming ticket requests from customers related to a range of IT security products & custom software applications
* Provide customers with regular updates on open issues and set appropriate expectations
* Hold remote sessions with customers when required
* Interface directly with product vendors and our partners when necessary
* Carefully document activities and customer interactions to ensure accurate call tracking
* Troubleshooting product issues or network-related problems
* Analysing and recommending solutions to problems
* Diagnose and solve IT security products problems quickly
* Perform on call support for 24*7 customers as part of an out of hours rota
Required Experience:
* 3+ years' experience in IT Support (2nd/3nd line level)
* Ability to collaborate with various technical groups to provide analysis and support
* Windows Server (old and new O/S)
* Linux (nice to have)
* TCP-IP, UDP networking components, HTTPS, DNS, Active Directory and LDAP
* Strong network troubleshooting skills including an understanding of routers and firewalls with the ability to use common tools such as netstat, traceroute, ifconfig, tcpdump and others
* Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge.
How to Apply:
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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