ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us!
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.
The Software Technical Sales Specialist plays a critical role in driving sales by leveraging technical expertise to engage with potential and existing customers. This role involves understanding customer needs, presenting tailored software solutions, and guiding prospects through the sales process. The ideal candidate combines strong technical knowledge with sales acumen to effectively communicate the value of our software products.
Key Responsibilities:
* Collaborate with the sales team to identify and qualify potential customers.
* Conduct product demonstrations and technical presentations to showcase the software's features and benefits.
* Understand customer requirements and tailor solutions to meet their specific needs.
* Technical Expertise:
o Develop a deep understanding of the company’s software products, including functionality, architecture, and integration capabilities.
o Provide technical guidance and support during the sales process, including answering technical queries and addressing concerns.
o Assist in the preparation of technical proposals and respond to RFPs/RFIs with detailed information.
* Build and maintain strong relationships with customers, acting as a trusted technical advisor.
* Participate in client meetings, workshops, and consultations to understand their business challenges and propose appropriate solutions.
* Provide ongoing technical support and ensure customer satisfaction during the pre- and post-sales phases.
* Work closely with the product development and engineering teams to stay updated on the latest product features and enhancements.
* Provide feedback from customers to the product team to help guide future product development.
* Collaborate with marketing to develop technical content, such as white papers, case studies, and product datasheets.
* Training and Education:
o Conduct training sessions for customers and internal sales teams on the technical aspects of the software.
o Stay current on industry trends, competitor products, and emerging technologies to maintain a competitive edge.
* Sales Process Management:
o Support the sales cycle from lead generation through closing, ensuring that all technical aspects are addressed.
o Assist in the negotiation of contracts by providing detailed technical specifications and ensuring alignment with customer expectations.
o Track and report on sales activities, customer interactions, and technical issues using CRM tools.
Qualifications:
* Education:
o Bachelor’s degree in Electrical Engineering, Information Technology, or a related field. Equivalent work experience may be considered.
* Experience:
o 3+ years of experience in technical sales, pre-sales engineering, or a related technical role.
o Proven experience in software sales, with a strong understanding of software development, architecture, and deployment.
* Skills:
o Strong technical acumen and the ability to quickly learn new software products and technologies.
o Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
o Problem-solving skills and the ability to think critically to address customer challenges.
o Strong interpersonal skills and the ability to build relationships with customers and internal teams.
o Proficiency in CRM software and other sales tools.
* Other Requirements:
o Willingness to travel to customer sites and events as required.
o Ability to work independently and as part of a collaborative team environment.
Salary and Benefits:
* Competitive salary with performance-based incentives.
* Health, dental, and vision insurance.
* Pension Plan
* Paid time off and holidays.
ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.
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