Job summary Practice Administrator needed for a friendly GP Surgery with a list size of 13000 patients. The role is varied and busy and would suit an individual who has previous administrative experience and is able to prioritise and organise a busy workload, use their own initiative, communicate across all levels of the Practice, and has exceptional attention to detail. It is very important that you are a strong team player and have the flexibility to cover or alter your working days for staff absence such as annual leave. Main duties of the job The practice administrator will need to work with the current practice team to support patient service functions on site, to ensure smooth patient flows at reception, phones and back-office. About us This is an excellent opportunity to join a hard-working team. We provide services to 13000 patients and are based in Holbrooks. Our Admin Team is an integral part of our Practice and the team's knowledge and efficiency is highly regarded. Date posted 24 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A0773-25-0000 Job locations 71 – 77 Wheelwright Lane Holbrooks Coventry West Midlands CV6 4HN Job description Job responsibilities Main duties: Rota to reflect duties on phone, reception desk and back office to support patient services and provide an excellent NHS service. Dealing with clinician and patient queries with regards appointments, referrals, investigation results and reports. Liaise and support the clinical team with tasks and queries. Carry out accurate coding on various GP practice software such as EMIS Web, Docman. As part of a team, process workflow of electronic and paper patient communications, documents and letters coming into the Practice. Deal with incoming and outgoing post. As a team member, work within your competencies and support the admin team flexibly To have a thorough knowledge of all practice procedures To work in accordance of written protocols Any other tasks allocated by managers Job description Job responsibilities Main duties: Rota to reflect duties on phone, reception desk and back office to support patient services and provide an excellent NHS service. Dealing with clinician and patient queries with regards appointments, referrals, investigation results and reports. Liaise and support the clinical team with tasks and queries. Carry out accurate coding on various GP practice software such as EMIS Web, Docman. As part of a team, process workflow of electronic and paper patient communications, documents and letters coming into the Practice. Deal with incoming and outgoing post. As a team member, work within your competencies and support the admin team flexibly To have a thorough knowledge of all practice procedures To work in accordance of written protocols Any other tasks allocated by managers Person Specification Experience Essential Skills required excellent communicator organised, diligent and accurate confident and responsible excellent customer service skills good telephone manner ability to prioritise and organise a busy schedule Desirable Experience of working in a GP practice Person Specification Experience Essential Skills required excellent communicator organised, diligent and accurate confident and responsible excellent customer service skills good telephone manner ability to prioritise and organise a busy schedule Desirable Experience of working in a GP practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HOLBROOKS HEALTH TEAM Address 71 – 77 Wheelwright Lane Holbrooks Coventry West Midlands CV6 4HN Employer's website https://www.hht-nhs.co.uk/index.php (Opens in a new tab)