Job Description
Are you ready to make a real difference in people's lives by providing specialist debt, benefit, and money advice?
This is an exciting opportunity to join Poppyscotland/RBL, to help deliver a new Scotland wide service offering debt and money advice to Scotland’s Armed Forces community.
As a Benefits, Debt and Money Adviser you will provide expert guidance to those facing financial difficulties. Through face-to-face, telephone, and email interactions, you’ll offer tailored advice on legal rights, debt solutions, and benefits entitlements.
What You’ll Do:
- Provide specialist debt casework, ensuring compliance with FCA regulations.
- Conduct benefit calculations and maximise income opportunities (full training provided).
- Advocate for clients by drafting letters, gathering medical evidence, and researching case law.
- Maintain accurate case records for continuity, reporting, and analysis.
- Build strong relationships with MOD, DWP, NHS, local authorities, and service charities.
- Stay up to date with changes in debt and social security legislation.
- Deliver a holistic, person-centred service, ensuring coordinated support.
- Manage referrals and caseloads to provide timely assistance.
Poppyscotland offers a holistic Benefits & Debt advice service, with the expectation that the successful candidate will develop knowledge, skills & experien...