Service Excellence Coordinator (Hiring Immediately), Crawley, West Sussex
Client: Co-op
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
* Closing date: 23-04-2025
* Job Views: 8
* Posted: 26.04.2025
* Expiry Date: 10.06.2025
Job Description
We are hiring for a Customer Team Leader at Co-op, located at 3-6 The Square, Barnham, PO22 0HB. The role offers £13.65 per hour, part-time hours (25 hours/week) with regular overtime, on a permanent basis. The working pattern includes early mornings, afternoons, late evenings, and weekends, which will be discussed at interview. Full paid training is provided, and applications can be made via mobile without a CV.
Applicants must be aged 18 or over to handle age-related sales authorizations. The role involves leading a friendly team, coaching and supervising team members, deputizing for the Store Manager, delivering excellent customer service, and performing store duties such as restocking and cleaning.
What You’ll Do
1. Provide friendly, helpful, and thoughtful customer service, managing challenging situations effectively.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive environment.
3. Ensure the store remains safe, legal, and operational.
4. Manage stock accuracy and diligence checks to enhance the shopping experience.
5. Support the Store Manager by deputizing and handling HR processes.
6. Introduce new products and services, encouraging team feedback.
7. Engage with the local community and support the delivery of the community plan.
Ideal Candidate
* Genuinely cares about customer and member needs.
* Balances leadership with hands-on support on the shop floor.
* Possesses strong people skills and the ability to build positive relationships.
* Has excellent organizational and problem-solving skills.
* Is eager to learn, grow, and develop leadership skills.
* Flexible to work various shifts.
Why Join Co-op?
* Comprehensive paid training and personal development support.
* 30% discount on Co-op products and additional discounts on other brands.
* Up to 10% employer pension contributions.
* Access to Wagestream for pay management.
* 36 days holiday including bank holidays (pro-rata for part-time).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Advance rotas shared three weeks ahead.
* Cycle-to-work scheme.
Building an Inclusive Workplace
We welcome applications from all backgrounds and are committed to diversity and inclusion. Reasonable adjustments can be made for applicants with disabilities, and we participate in the Disability Confident scheme. When applying, please indicate if you'd like to be considered under this scheme.
As part of the application process, you will complete two online assessments (~20 minutes). We reserve the right to close the vacancy early if necessary.
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