Clinical Support Worker - Palliative Care Goscote Hospice
We are currently looking for a permanent Clinical Support Worker who is enthusiastic and motivated to join the community-based 12-bedded Goscote Hospice.
You must be caring, compassionate, reliable, and have a genuine interest in working within Goscote Hospice based at Walsall Palliative Care Centre, Goscote Lane Walsall WS3 1SJ. These roles primarily provide direct clinically individualized and focused care for the patients. Sensitivity is a key component of these roles as you support patients and carers during highly emotional times. These roles will focus on caring for patients with life-limiting conditions that are approaching the end of their life or requiring symptom control.
You will need to work with a flexible approach, which includes long days (7am - 7.30pm) and night shifts (7pm - 7.30am), including weekends and bank holidays as the service demands.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
* Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation, and offering psychological support.
* Assist in the taking and recording of patients' observations.
* Report changes to patients' health status to trained nurses for action.
* Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the centre and, on occasion, to other departments and specialist units off-site.
* Support patients with care after death.
* Complete local competencies specific to the role.
There will be opportunities for personal training and development in line with the Trust resources and requirements.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
* Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation, and offering psychological support.
* Assist in the taking and recording of patients' observations.
* Report changes to patients' health status to trained nurses for action.
* Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the centre and, on occasion, to other departments and specialist units off-site.
There will be opportunities for personal training and development in line with the Trust resources and requirements.
You will need to work with a flexible approach, which includes long days (7am - 7.30pm) and night shifts (7pm - 7.30am), including weekends and bank holidays as the service demands.
In addition to the clinical element of this role, there are also other essential components that the jobholder will be required to fulfil.
* Assist in the maintenance of general clerical activities to support the clinical environment and patient care. These duties will include answering the telephone, taking and passing on messages to the relevant person, filing, and keeping patients' bedside records tidy.
* Support registered nursing staff in ensuring communication systems meet the needs of patients, carers, and staff. This will include referring carers and visitors to the appropriate trained nurse and adhering to the Trust's complaint procedure.
* Regard to formal and verbal complaints. Updating notice boards and leaflet racks. Attending ward staff meetings and, where necessary, acting as a ward representative at specific meetings at the ward manager's request.
* Maintain confidentiality in relation to patients regarding information obtained either verbally, written, or electronically. The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of the grade.
Person Specification
Qualifications
* Must have completed Level II HCA training or be willing to undertake NVQ training.
* English and Maths qualification.
Knowledge
* Excellent communication skills, verbal and written.
* Applicants must be able to update patient data using written skills and electronic devices.
Experience
* Skills and abilities to deliver care necessary for the safe and effective performance of the job.
* Experience of working within Palliative care or caring for patients at the end of life.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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