INTSOL are recruiting for a prestigious and well-established hotel in Suffolk who are seeking a friendly and professional Hotel Receptionist to join our team and provide exceptional service to our valued guests. Our ideal candidate will have excellent communication skills, a passion for delivering outstanding customer service, and a keen attention to detail.
Responsibilities:
* Warmly greet guests upon arrival, efficiently handling check-ins, check-outs, and any special requests.
* Provide accurate information about the hotel's facilities, services, and local attractions, ensuring guests have a memorable stay.
* Answer telephone enquiries and manage reservations in a timely and courteous manner.
* Maintain up-to-date guest records and billing information using the hotel's property management system.
* Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve any issues that may arise.
* Process payments and maintain accurate financial records.
* Assist with administrative tasks, such as managing correspondence, filing, and data entry, as required.
* Adhere to all hotel policies and procedures, as well as local, state, and federal regulations.
Schedule:
The Hotel Receptionist role is full-time, with a schedule that may include weekends, holidays, and evenings as needed to ensure the smooth operation of the hotel's front desk services.
Requirements:
* Previous experien...