Contract: Hybrid Working options Available
Location: Victory House, Brighton
Contract Type: Permanent
We consider all types of flexibility, including locations, hours, and working patterns.
We make health happen
The purpose of the Application Support Analyst is to ensure an exceptional customer experience for Bupa Global’s IT system users by swiftly and effectively responding to and resolving IT Incidents, Events, Requests, and queries. The role holder will be working with the rest of the Application Support Team globally, investigating and resolving complex, challenging, and urgent IT issues and opportunities.
How you’ll help us make health happen:
1. Resolve IT Incidents and Events, observing operational priority, impact, and SLAs, in a timely manner, escalating where appropriate.
2. Undertake minor development work with the potential to grow this aspect over time. Work on different systems and issues beyond own expertise while maintaining quality of service.
3. Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long-term recommendations and fixes.
4. Complete IT Requests effectively by understanding the true business requirement, outcome, and suitable technical solutions.
5. Recommend opportunities to IT management to improve the overall IT strategy and value of IT to Bupa Global.
Key Skills / Qualifications needed for this role:
1. Knowledge and experience of a range of technologies.
2. Experience of working in a matrix-managed environment, with mixed teams including contractors and outsourced vendors.
3. Experience of working within an Azure environment would be preferable but not essential.
4. Excellent interpersonal and communication skills are required with emphasis on achieving results and successful outcomes.
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
1. 25 days holiday, increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life insurance.
4. Onsite gyms or local discounts where no onsite gym available.
5. Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to “Be you at Bupa.” We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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