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Technical Support Manager - Switchgear Services, Londonderry
Client:
Vertiv
Location:
Job Category:
Customer Service
EU work permit required: Yes
Job Reference:
954d35782330
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
POSITION SUMMARY
Reporting to the Switchgear Services Business Manager, this position provides an excellent opportunity to enhance professional growth and development within an expanding service line of business. The successful applicant will be responsible for providing technical support to the existing service business and Vertiv service customers on all aspects of LV & MV Switchgear, Transformers & Busbar. They will also support the SSBM in developing and deploying Vertiv Services EMEA MV/HV Service offerings.
RESPONSIBILITIES
* Provide technical support for internal and external enquiries related to LV/MV Switchgear, Transformers, and Busbar Systems, supporting sales in defining customer needs and technical solutions.
* Attend pre-sales calls with clients to understand requirements and improve efficiency.
* Visit client sites as needed to discuss and define proposed works.
* Review sales quotations for technical accuracy before issuance.
* Support management in developing MV service offerings compliant with standards and regulations.
* Manage complex and long-term technical issues on customer sites, collaborating with Technical Management.
* Provide technical support to local Technical Managers.
* Assist in deploying MV services across targeted regions for installation, repair, and upgrades.
* Contribute to training material and programs for technical and sales teams.
* Ensure safety and legal compliance on all worksites.
* Collaborate with product development to ensure serviceability of new products.
* Verify that service scopes meet OEM and regulatory standards.
* Maintain current and effective test equipment and tooling.
* Investigate and report on root cause analyses for equipment failures.
* Maintain a technical library and knowledge resources.
QUALIFICATIONS
* Full driving license.
* Electrical Engineering background.
* Proficiency in PC software.
* Experience in troubleshooting.
* Time served or equivalent experience.
* Electrical trade background is advantageous.
* Experience in electrical service environments.
PHYSICAL & ENVIRONMENTAL DEMANDS
* Strong knowledge of LV & MV switchgear, transformers, and busbar systems.
* Ability to read and interpret technical drawings.
* Strong safety awareness and compliance with safety regulations.
* Excellent communication and interpersonal skills.
* Self-motivated, proactive, and able to take ownership.
* Organizational skills to manage multiple priorities.
* Ability to travel as required.
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