Job Title: IT Service Desk 2nd Line Engineer, Llantrisant
Client: The Royal Mint
Location: Llantrisant
Job Category: -
EU work permit required: Yes
Job Reference: a397173b2840
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
IT Service Desk 2nd Line Engineer
Salary: £32,000 per annum
Your role with us:
This role involves providing second line technical support and resolving complex IT issues for internal stakeholders.
We are looking for candidates who have:
* Significant experience in a similar role providing second line support in a corporate IT environment.
* Strong troubleshooting skills across Windows and macOS platforms.
* Excellent communication skills for explaining technical issues to non-technical stakeholders.
* ITIL certification or knowledge of IT service management best practices.
* The ability to work effectively in a fast-paced environment.
Preferred qualifications:
* A degree in Information Technology, Computer Science, or a related field.
* Proficiency in diagnosing and resolving hardware, software, and network issues, including experience with Active Directory, Office 365, and other enterprise systems.
* Ability to work independently and as part of a team, with a proactive approach to problem-solving and decision-making.
Additional information and benefits:
* Flexible hybrid working model (optional), combining remote and on-site work two to three days a week.
* Supportive professional development opportunities and reimbursement of professional membership fees.
* 27 days holiday plus bank holidays, with options to purchase additional leave.
* Generous pension scheme with flexible contribution options.
* Automatic enrolment in The Royal Mint’s Life Assurance Scheme.
* Free onsite parking and a canteen serving Costa Coffee.
* Salary sacrifice schemes including technology, cycle to work, and car leasing.
* Access to retail and leisure discounts via the Hapi App, employee assistance, and wellbeing programs.
* Onsite gym, occupational health support, and physiotherapy services.
* Opportunities for volunteering and charity involvement through 'Give a Day' initiative.
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