Benefits
* Health and Wellbeing Plans – including our family-friendly maternity policy.
* Flexible financial support with instant access to earned and authorised wages.
* Benefits for all – vouchers, discounts, and rewards for shopping, eating out, cinema tickets, gym membership, and more.
* Full induction, ongoing training, and structured career development to help you thrive in your role.
* Quality kit and uniform – so you feel comfortable and can perform your role effectively.
* Fully funded SIA top-up training from our in-house trainers.
* Employee Assistance Program – supporting your mental, physical, and emotional wellbeing.
* Refer a Friend Scheme – earn £100 for each successful referral.
* Long service and recognition awards - celebrating your achievements.
Our client:
Le Shuttle (Eurotunnel) is a unique shuttle service between France and the UK. Carlisle Support Services are recruiting exceptional, client-driven Passenger Service Agents to support vehicle and passenger management. This is a unique opportunity to work in a vibrant, fast-paced environment as part of a professional and personable team.
Be the Friendly Face of Travel
Do you take pride in delivering outstanding customer service? Are you a natural communicator who enjoys helping others, even in challenging environments? Join us at Eurotunnel (Le Shuttle) as a Passenger Service Agent, where you'll be a key part of every traveler’s journey. We seek people-first professionals who thrive on positive interactions and top-tier service — every time.
What You'll Do
* Assist passengers with a warm, welcoming attitude.
* Deliver clear, polite, and professional communication, even under pressure.
* Support check-ins, boarding, and safety procedures.
* Respond to questions or concerns patiently and efficiently.
* Handle situations calmly, quickly, and confidently.
What We’re Looking For
We want people who:
* Have exceptional face-to-face customer service experience.
* Are friendly, professional, and approachable.
* Bring confidence, friendliness, and professionalism to every interaction.
* Can stay calm and helpful in busy or high-pressure situations.
* Work well in a team and take initiative.
* Are flexible with working hours, including early mornings, evenings, nights, and weekends.
* Traffic management/marshalling or HGV handling experience is helpful but not required.
Customer service is not just part of the job — it is the job.
Enthusiasm and willingness to learn are equally important. We will provide all necessary training and support to help you succeed. Our goal is to help you become a valued member of the Carlisle team.
The Essentials
* 18+ years old.
* A 5-year checkable employment/education history.
* Proof of right to work in the UK documentation.
* Pass a UK DBS check and overseas check (if applicable).
* Pass a safety-critical medical.
* Original documentation for screening and vetting, such as passport, driving license, recent utility bill, HMRC letter, bank statement, payslip, birth certificate, or share code.
About us
Join a growing, market-leading support services brand working with the UK’s largest brands like Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and more.
Carlisle employs over 5,000 staff delivering events, security, cleaning, and retail support across the UK’s most renowned sites and infrastructure.
Apply today to start an exciting career with recognition schemes and progression opportunities to help you reach your potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to equality, diversity, and inclusion in all employment aspects. People are judged solely on merit or ability.
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