Front of House Assistant for a B Corp Certified business – Milton Keynes based
£27k
DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely.
The Front of House Assistant will be the face of the site and you will have a strong presence on the Front Desk. In this role you are responsible for all members and guests first (and last) experience of the building. The Front of House Assistants are an integral part of the day-to-day success of each location and work within a cohesive team that is committed to providing exceptional service to members and guests.
You must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet.
You will deliver this by:
1. Provide a warm, friendly welcome to all members, guests, colleagues, and external visitors to the site
2. Consistently deliver a ‘members first’ service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.
3. Responsible for opening/closing (including any security measures) the Front Desk in line with ...