Residency5 years residency NOT requiredEmployerJJ Fox Trading LimitedClosing date05 April 2024Reference56211ContractPermanentHoursFull TimeSalaryNegotiableAre you ready to drive our customer experience to new heights and revolutionize customer satisfaction? We are seeking a dynamic and results-driven individual to join our Customer Service team. If you have a proven track record in delivering exceptional customer service and have a knack for implementing innovative initiatives, then this role is for you!
Key responsibilities will include:
• Fully utilising the company customer service platform, extrapolating information, and making recommendations from trends and themes
• Motivating and supporting our customer sales and administrative team to continually seek improvement
• Work with our customer ‘Hub’ in promoting the Fox Group as the supplier of choice among our customer base in both Jersey and Guernsey
• Develop strategies to increase customer satisfaction and loyalty based on NPS insights.
• Daily tracking orCore skills required
1. Ability to speak and understand English
2. CV Required
3. Keyboard Skills
4. References