Quality Assurance Lead
Bedford (Hybrid)
£38,231 per annum
Permanent
Full time (37 hours per week)
Do you have a passion for improving customer service? If yes, our client is looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve their housing management service.
You will need good analytical skills and be able to work with people to develop and implement changes to services such as dealing with anti-social behaviour, letting our homes, collecting income, and managing their homes in way we can show bpha makes a positive contribution to local neighbourhoods.
What you will be doing:
* Carrying out quality checks and report findings within given timescales
* Producing reports to aid discussions to drive continued performance improvement
* Driving change and improvement in performance and quality
* Identifying data gaps and process change requirements to improve the customer experience
They’d love to meet someone with:
* Excellent customer service skills putting the customer at the heart of what they do
* Good problem-solving, negotiation and influencing skills
* Strong communication skills, both written and verbal
* Excellent time management and organisational skills
* Experience of working in partnership with internal teams and external organisations to achieve shared goals
Amongst what they offer you is:
* A competitive salary
* Hybrid Working
* 28 days holiday PLUS Bank Holidays
* A generous contributory pension scheme
* Private health care
* Free life assurance
* Access to an extensive suite of wellbeing services and tools including a digital gym
* Opportunities for learning and development
* Discounted gym membership
* Retail discount scheme
Please note the successful candidate will need to complete a Basic DBS application.
Closing date: 23rd October 2024
Interview date: To be confirmed
They reserve the right to close this recruitment if it is deemed that they have received a suitable number of applications. On this basis they would advise that applications are submitted as soon as possible.
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