Customer Experience Executive
Taskmaster are currently looking to recruit a Customer Experience Executive to join the team of our client based within Stamford.
In your capacity as Customer Experience Executive, you will be responsible for nurturing customer accounts and identifying and developing opportunities for growth. Additionally, you will provide periodic support for the sales admin team during peak times.
Your Responsibilities:
1. Extract and analyse reports to identify whether customer accounts are growing, stable, or slipping, reporting back to the sales rep/s.
2. Analyse product categories that key accounts do and do not currently purchase, and feed this data back to the sales rep/s with insights on what product spaces represent areas for growth.
3. Deliver on a given quota of telephone calls daily to engage with key accounts, demonstrate our passion, proactively make them feel valued, and book face-to-face meetings for the sales rep/s as appropriate.
4. Support the sales admin team during peak times, as required.
Skills and Experience:
1. You will embody and demonstrate our Core Values at all times.
2. You will need to be confident and thrive in a role that includes significant telephone time on a daily basis.
3. Customers will appreciate your engaging personality, warmth of character, and positive attitude.
4. As well as being hungry to identify and exploit growth opportunities, you will also respond well to daily KPI’s and accountability to your team leader.
5. You will have a high standard of cleanliness, presentability, modesty of dress, punctuality, honesty, excellent listening and communication skills, clean language at all times, and be able to thrive in a warm but strong work-ethos environment.
Hours: Monday to Friday: 8:30am to 5:00pm
Pay Rate: £13.00PH
Please apply for full details.
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