The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre.
You will therefore need to demonstrate your abilities in the following areas
• Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escalate.
• To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
• Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
• Ensuring that data entry on to the clinical systems is complete and accurate.
• Work on a rota basis covering 8am to 6pm, seven days a week.
• Acting as a Rennie Grove Peace Hospice Care ambassador, actively demonstrating our values and positively promoting the specialist care we provide.
What we're looking for:
• Good standard of general education, including Mathematics and English to GCSE level or equivalent.
• Outstanding organisational skills.
• Excellent working knowledge of MS Office packages including Word, Excel and PowerPoint.
• An attention to detail with all types of information and data entry.
• Excellent communication skills, both written and verbal.
• Demonstrates a “can do” attitude to work-related situations.
• Able to work alone and as part of a team.
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If successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.
For an informal chat about this role please contact Clair Elliott, Co-ordination Centre Administration Lead, at clair.elliott@renniegrovepeace.org
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Our commitment to equality and diversity
At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process and we are fully committed to equality diversity and inclusion in both our workforce and within our culture.