Sharp UK Stockport, England, United Kingdom
1st Line IT Support Analyst
Join Sharp IT Services – Where Your Career Grows!
Are you passionate about IT and providing top-tier customer support? Do you want to develop your skills in a dynamic and supportive environment? Sharp IT Services is looking for a 1st Line Support Analyst to join our Helpdesk team!
What You'll Do
1. Be the first point of contact for clients, resolving IT issues efficiently and professionally.
2. Manage support tickets, ensuring timely updates and resolutions.
3. Meet key performance targets to maintain high service standards.
4. Continuously develop your technical skills to grow in your role.
5. Represent Sharp IT Services with a positive and customer-focused approach.
What We're Looking For
1. Friendly, personable, and professional attitude.
2. Passion for IT and eagerness to learn.
3. Strong written and verbal communication skills.
4. Basic knowledge of IT systems, including Microsoft 365, Azure, networking, and security.
5. Awareness of Remote Monitoring and Management tools.
Why Join Us?
26 days holiday + bank holidays for a great work-life balance.
Private healthcare, life insurance, dental & critical illness cover for peace of mind.
If you're ready to take the next step in your IT career with a company that values your growth, apply today!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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