Job summary We are looking for as many as 3 new team members (part time) to join our reception team and help us deliver high quality customer service to our patients, both face to face and via the telephone. You will be a key player on the front line for the surgery, talking to patients, finding out their needs and helping them access appropriate medical services, dealing with appointments, prescription requests and administrative tasks in a positive and professional way You will be part of a friendly and dynamic reception team learning a range of customer service and administration skills with potential to develop to medical secretary work and/or more senior clinical administration roles. Ideally some experience in general practice is preferred however not essential as initial and ongoing training is provided. Its more important we employ the right people and we will offer a comprehensive induction programme The role(s) are part time initially 20hrs per week with a set shift pattern to be agreed, morning and afternoon shifts are available Main duties of the job Our Reception team spends most of the day talking to patients by telephone or face to face. We aim to respond quickly and effectively to all patients who contact us, advising them how to access our appointments system, checking patients in who already have an appointment and managing enquiries for prescriptions, fit notes, letters along with other miscellaneous questions. We will teach you how to sign post effectively and give you an understanding of the local health environment and options open to all our patients for support You will need basic IT skills (training available) to record or request information and manage our appointments system and task based administration. You will be able to understand our systems and be polite and friendly but firm in administering these The patients at Bellbrooke Surgery come from a variety of backgrounds, cultures and communities and speak many different languages and you will need patience and empathy to address the challenges this brings About us Bellbrooke Surgery is a forward thinking and well regarded local GP Practice working in the heart of Harehills and managing a multi-cultural patient group in an area of high deprivation The practice operates from modern, purpose built premises with free parking available and a Pharmacy on site. The environment is a pleasant one in which to work Our reception team is friendly and experienced and managed by one of our Operations Team Leaders who works as part of the team. We have very low staff turnover which reflects well on the individuals, team and practice environment. The reception team is supported by a large team of clinicians and other administrative staff Our culture ensures that everyone is treated well and treated fairly and the terms and conditions of employment and salaries offered are intended to be competitive and at the higher end of the range for this type of role The practice are active in the local Primary Care Network with many Network staff also on site to bolster our services. You will have opportunity to engage with this staff team as well and hopefully this will help build your experience. Date posted 07 April 2025 Pay scheme Other Salary £24,000 a year Pro Rata Contract Permanent Working pattern Part-time Reference number A3928-25-0000 Job locations Bellbrooke Surgery Bellbrooke Avenue Leeds LS9 6AU Job description Job responsibilities Job Description JOB TITLE: RECEPTIONIST REPORTS TO: RECEPTION TEAM LEADER Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance of all written protocols Filing post in medical records Fax and photocopy as requested Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize and respond to peoples needs for alternative methods of communication Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance and discuss with other team members how policies, standards and guidance will affect own work Participate in audit as appropriate Job description Job responsibilities Job Description JOB TITLE: RECEPTIONIST REPORTS TO: RECEPTION TEAM LEADER Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance of all written protocols Filing post in medical records Fax and photocopy as requested Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize and respond to peoples needs for alternative methods of communication Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance and discuss with other team members how policies, standards and guidance will affect own work Participate in audit as appropriate Person Specification Experience Essential No essential experience Desirable Experience of working in a GP practice or healthcare setting or in another customer facing service role is advantageous Qualifications Essential No essential qualifications Desirable Qualification to NVQ Level 2/3 in Customer Services or Health Care or related discipline Knowledge and Skills Essential An empathy with and understanding of the challenges facing our community The patience to respond to requests from patients who do not have English as a first language Desirable Basic IT Skills Ability to learn quickly Ability to work as part of a team Flexible approach to working Person Specification Experience Essential No essential experience Desirable Experience of working in a GP practice or healthcare setting or in another customer facing service role is advantageous Qualifications Essential No essential qualifications Desirable Qualification to NVQ Level 2/3 in Customer Services or Health Care or related discipline Knowledge and Skills Essential An empathy with and understanding of the challenges facing our community The patience to respond to requests from patients who do not have English as a first language Desirable Basic IT Skills Ability to learn quickly Ability to work as part of a team Flexible approach to working Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bellbrooke Surgery Address Bellbrooke Surgery Bellbrooke Avenue Leeds LS9 6AU Employer's website https://www.bellbrookesurgery.co.uk/ (Opens in a new tab)