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Client:
Framlingham Surgery
Location:
Woodbridge, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
684cef349aae
Job Views:
10
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Job summary
An exciting opportunity has arisen for a Dispensary Technician/Dispenser to join our existing 2 Pharmacy Technicians and dispensary team at Framlingham Medical Practice.
Main duties of the job
This position is to ensure the provision of efficient and accurate dispensing of medication to the patients of Framlingham Medical Practice, to provide leadership to the dispensary team in the day to day running of dispensary and to assist in the effective financial control of the dispensary.
About us
Framlingham Medical Practice are a forward thinking GP Practice looking after 9,500 patients. Our clinical team consists of 4 GP Partners, a Salaried GP, Clinical Pharmacist, an Advanced Nurse Practitioner, 2 Paramedics, an Advanced Paediatric Nurse Practitioner, 3 Nurses, 2 Health Care Support workers and a Phlebotomist.
We have a large purpose built air conditioned dispensary. Our dispensary team consists of 2 pharmacy technicians and 6 dispensers.
The practice is supported by a dedicated team of administrators and care navigators.
Job responsibilities
1. Overall responsibility for the operational day-to-day running of the Dispensary at both Framlingham and Earl Soham.
2. Co-management of the dispensary team.
3. Support the Dispensing Quality and Medicines Management Pharmacy Technicians with their primary roles during absence.
4. Ensure adequate staffing of the dispensaries and authorising dispenser annual leave.
5. Work with the Clinical Pharmacist and Pharmacy Technicians to ensure all Dispensary and Medicines Management procedures and protocols are safe, effective and patient-centred.
6. Maintain an adequate supply of drug stock and ensuring that drug supply issues are dealt with promptly.
7. Manage the procedures surrounding drug alerts and recalls.
8. Provide support with drug switches and bulk drug changes, as agreed with the Clinical Pharmacist.
9. Oversee submissions to NHS Business Services Authority Prescriptions services.
10. Ensure dispensary practice is up to date with monthly Drug Tariff changes and concessions.
11. Process all relevant prescriptions as authorised by GPs, independent prescribers and external prescribers.
12. Support the development of dispensary, providing reports, data and other information as required by the Partners and Senior Management Team.
13. Deliver a consistently high standard of professional customer service to all patients.
14. Complete all tasks assigned with a high level of accuracy.
15. Work in accordance with strict guidelines for Information Governance and maintaining strict Patient Confidentiality.
Staff Training
1. Assist with the training of dispensers, including encouraging and organising attendance on relevant recognised courses.
2. Assist with induction training for any new Dispensing staff and on-going support in their development.
3. Ensure dispenser competencies for all new team members are completed and up kept.
4. Ensure that all team members are fully up to date with their mandatory administrative training.
5. Provide guidance and support for more junior team members currently working on NVQ2 qualifications.
6. Ensure Practice Policies and Procedures are followed and adhered to.
Quality
1. Alert other team members to issues of quality and risk.
2. Keep a detailed log of dispensing errors and communicate all incidents to the Dispensary Quality Pharmacy Technician.
3. Assess own performance and take accountability for own actions.
4. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve.
5. Effectively manage own time, workload and resources.
Purchasing and stock control
1. Close liaison with the Dispensing Clinical Lead, Clinical Pharmacist and Pharmacy Technicians on stock control.
2. Oversee stock checks and the processing of short dated stock.
3. Communicate the details of short dated stock to prescribers to minimise waste.
4. Monitor and maintain emergency drugs ensuring 6 monthly checks of expiry dates.
5. Ad hoc daily ordering of stock.
6. Weekly ordering of generic stock.
7. Management of stock deliveries and payments.
8. Maintain adequate stocks at main and branch surgeries.
9. Ensure prescription items are counted ready for end of month processing.
Drug company representatives
1. Ad hoc liaison with wholesale drug company representatives.
2. Meet regularly with drug company representatives to ensure the best possible discount levels.
Prescriptions, prescription moneys & security
1. Responsible for security, including opening and closing of Dispensary and the secure storage of controlled drugs.
2. Responsible for prescription payments from patients and storing securely.
3. Ensure that all prescriptions are correctly written up, signed by the prescriber and signed by the patient.
4. Oversee daily cashing up prescription moneys, balancing and recording.
Destruction of drugs
1. Responsible for overseeing the destruction of medication in line with Standard operating procedures.
2. Daily: dealing with returned medication from patients.
3. Monthly: dealing with uncollected medication.
4. Monthly: dealing with returned controlled drugs from patients for destruction.
5. Six monthly: dealing with out of date controlled drugs.
Dispensing
1. Management of repeat and acute prescriptions in accordance with Practice Policy.
2. Taking prescription repeats via email, over the counter or online.
3. Generating monthly repeat prescriptions for the practice.
4. Collecting prescription charges from patients.
5. Dispensing private patients prescriptions.
6. Preparing compliance aids.
Administration, IT & Communications
Administration
1. Ensure drug updates are actioned promptly and communicated to all team members.
2. Ensure all comments and complaints are correctly handled in line with the Practice Policy.
3. Electronically record any Incidents or Accidents in accordance with Practice Policy.
Information Technology
1. Have full understanding of the clinical system (SystmOne).
2. Have a working knowledge of all dispensing software and hardware used at both sites.
3. Have a good working knowledge of MS Word and Excel.
Communication
1. Communicate effectively with other team members, patients and carers.
2. Recognise peoples needs for alternative methods of communication and respond accordingly.
3. Dealing with patients, and contacts within the NHS and other practices.
4. Consult with multi-disciplinary team members where necessary.
Person Specification
Qualifications
* Pharmacy Technician Qualification
Experience
Essential
* Experience of working as a Pharmacy Technician in a pharmacy or dispensary.
Desirable
* Experience of working in primary care.
* Experience of working in a GP practice.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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