Job Description Consulting Expertise: o Drives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives o Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies o Builds rapport with both the client and the Visa account team to promote retention o Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success o Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk - Analysis o Increases automation by leveraging internal features and available client attributes o Aligns acceptance and fraud KPIs with Managed Solutions objectives o Uses Business Intelligence tools to continually highlight client return on investment o Processes ad hoc requests and uses existing functionality to accomplish goals o Contributes to the continual enhancement of analytical tools - Solutions Delivery o Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules o Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings o Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc. o Remains proficient in Visa and partner integrations, order and technical flow, and support resources o Shares industry best practices within region o Understands how client strategies and risk configurations potentially impact Visa revenue - Communication and Presentation Skills o Communicates professionally, succinctly, independently, and with relevance based on audience and topic o Engages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable o Shares efficiencies and best practices with colleagues and peers - Industry Knowledge o Builds industry knowledge through internal and external resources o Confidently consults clients on industry trends and innovations and educates clients on how payment ecosystems work o Understands regional risk regulations o Uses knowledge of competitive landscape to shape solutions delivery This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.