Ellesmere Port, England, United Kingdom, Permanent
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role
As an AllSaints Stylist, you are the fundamental link between our products and customers.
The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations, and personal shopping. You will also support handling first line customer inquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers, and ensuring that our stores are looking fabulous at all times.
You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.
What will I be doing?
* Spend the majority of your time on the shop floor, styling our customers in our latest collections and providing them with an exceptional brand experience.
* Actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
* Handle stock replenishment, deliveries, and digital orders while utilizing our digital tools to support a positive customer journey.
* Respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
* Make service decisions for our customers to resolve their issues while retaining their loyalty and trust.
* Put the customer at the heart of everything you do and work as one AllSaints team to achieve the best results.
* Greet customers in our store and tailor your approach to support the purpose of their visit.
* Maintain staff areas to the highest level of expectation, showing pride in your surroundings at all times.
* Support and observe your peers, seeking feedback to support your growth and development.
* Spend between 30 and 50 percent of your time on online customer service, delivered either within the store or from time to time on a work-from-home basis.
* Work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.
What skills do I need?
* Friendly and attentive; you'll constantly interact with customers in-store and online from all over the world to provide an exceptional customer experience.
* Awareness and knowledge of our brand, style, and brand values - you'll support and influence your peers and customers alike.
* Can-do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors.
* Good problem-solving techniques and ability to do so with pace, empathy, and sometimes under pressure.
* Tech-savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
* Actively aware of brand campaigns, lookbooks, and new product launches; a passionate advocate of all things AllSaints.
* Excellent attention to detail.
* Love for fashion; we need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
About the location
Our outlet store in Cheshire Oaks has been open since 2006 and usually trades from 09:00am - 20:00pm (subject to seasonal change). With nearly eight million visitors per year, our teams are always kept busy! They also care very much about the environment and have all signed up to plant trees in partnership with a local charity, utilizing our paid volunteering day employee benefit. Store Location: Approximately a 30-minute journey from Chester station.
What we stand for
The Customer is the Boss: We work as one proud team to get the best for our customers.
One Team: We are joined up and encourage others to share their ideas.
We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
We Are Responsible: We are self-aware, understand the impact we have on others, and are positive about the future.
* A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
* Potential to earn more from our team commission scheme.
* We are a disability committed certified employer.
* Employee discount for you to spend with family and friends.
* Up to 2 years service: 33 days (25 days + bank holidays).
* Over 2 years service: 36 days (28 days + bank holidays).
* Access to dental cash plan & free virtual GP appointments through Aviva.
* UNUM employee assistance helpline.
* Life assurance cover.
* Access to discounted gym membership and corporate discounts.
* Free, confidential, wellbeing and lifestyle support with Retail Trust.
* Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
* Health days for you to use either for physical or mental wellness.
* Dedicated mental health support from our mental health first aiders.
* Eye care vouchers, season ticket loans, and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give of their best whilst contributing to the success of our brand.
We recognize the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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