Job Description
We are on the lookout for an experienced insurance professional to join our team of Quality Assurance Managers.\n \nThe Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.\n \nResponsibilities: \n\nUndertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders.\nIdentify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff.\nIdentify solutions as part of the review process and delivery findings to business areas in person each quarter.\nWork with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards.\nIn conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated\nProvide monitoring, review, oversight, and reporting of the business’ adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC’s etc.\nOversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements.\nParticipate in Project Activity, such as training and process drafting, where required within the wider operations team.\nMI reporting to wider operations team and bussies areas\n \nEssential Experience & Attributes:\n\nConsiderable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.\nWell-developed report writing, verbal and written communication and presentation skills.\nFamiliarity and competency using MS Office (Word, Excel, Outlook)\nStrong organisational and time management skills\nStrong stakeholder management\nAttention to detail.\nFlexible, enthusiastic, self-motivated, resilient and a diplomatic/tactful team player.\n \nDesirable Experience & Attributes:\n\nA good academic record\nProfessional insurance qualifications & job-related qualification\nExperience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services.\nStrong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial.\nThe ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills.\nEnjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.\n \nFurther information\nAs well as a competitive salary we offer the following benefits -\n\nCompetitive holiday allowance with the annual option to buy additional days\nDeath in Service benefit of x4 salary\nCompany pension scheme\nEnhanced maternity and paternity leave packages\nA flexible benefits package which allows you to add additional benefits to your overall package\nOur benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more\nReferral schemes\nDiscounted rates on PIB products\nWe offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more\nWe also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose\nPIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development\nBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity\nPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.\n \nWe are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
\nWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.\n#HP\n \nREF-(Apply online only)