Role : Learning & Development Trainer (Claims Division)
Location : Leicestershire (flexible with F2F training)
Salary : £30,000 to £35,000+
Job Responsibilities:
* Deliver enjoyable learning experiences, focusing on effective transfer of learning back into the workplace; from readiness to learn through to practical application to embed the learning
* Perform effective learning evaluation for aligned training programs, providing data, feedback and reporting to relevant business areas and wider L&D, to ensure the effectiveness of training delivery and content
* Robust preparation, planning and delivery of Induction, upskill and cross-skill, exclusively for our claims operations teams, including systems, technical knowledge, soft skills, and product training
* Build networks and relationships with key stakeholders across Insurer Services to facilitate support for training activities and stay up to date with changes that affect technical claims capabilities
* Provide training and coaching support to Colleagues, initiating feedback to the individual and the business on an individual's performance, upon completion of training/coaching initiatives
* Work collaboratively across the team to ensure that workloads and outcomes are met, including supporting on other training/coaching needs as and when required
Skills we would love you to have
* Solid Insurance background with an understanding of claims, including relevant processes, strategy, and systems
* Excellent presentation, training, facilitation, workshop delivery and communication skills as well as strong stakeholder management at all levels, relationship building and influencing skills
* Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience
* Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development
* Practical knowledge and application of evaluation methods - utilising data to understand trends and issues
* Demonstrates strong coaching and feedback skills and seeks out opportunities to use effectively to support others
To discuss the L&D Trainer role in more depth please contact Aisha Barnes at HR Heads by emailing your CV to Aisha.barnes@hrheads.co.uk or call +44 (0) 7747 272 285 | +44 (0) 1962 432001. Enquiries are all handled confidentially.