Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland.
Asahi Europe & International is a subsidiary of Asahi Group Holdings Ltd, a global beverage and food company listed on the Tokyo Stock Exchange, Japan. Employing over 12,000 people, Asahi Europe & International is the custodian for leading super premium lager brands Peroni Nastro Azzurro, Grolsch, Asahi Super Dry, plus international Czech lager brands, Pilsner Urquell and Kozel. The business has world-class brewing and production facilities in 8 markets – UK, NL, ITL, PL, CZ, SK, HU, RO. In most of these markets, we are the leading brewer with a full portfolio of famous brands. Commercial operations in other parts of Europe, USA, Canada, LatAm, Africa and Asia are served through our global distribution network.
Customer Relationship Executive
Asahi UK is seeking a Customer Relationship Executive to join our customer collaboration team.
The Customer Relationship Executive is responsible for supporting the team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.
Accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimized and opportunities for service enhancements are delivered.
Key Accountabilities
* Delivering 95% service performance in all aspects of Service as measured by the customer case fill rate and delivery on time and supporting the customer in securing on-shelf availability.
* Monitoring daily sales and flagging issues by exception to the Customer Relationship Manager.
* Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP.
* Supporting Customer teams with managing 3PL failures.
* Ensuring highly accurate and precise communications are delivered to the business at the end of the day.
* Performing bespoke analysis on sales and forecasting trends.
* Compiling standard S&OP Pre-reads and analysis.
* Utilizing customer systems – logging in and collating data to support the Customer Collaboration team.
* Liaising with the Customer to optimize product replenishment and successfully enable events (new SKUs, promotions).
* Monitoring actual orders against your demand forecast, investigating significant variances, understanding root causes and impacts across the wider Supply Chain.
* Increasing customer and Asahi supply chain value - identifying and implementing supply chain value projects.
* Participating in Weekly, Monthly and Quarterly Service Review meetings providing inbound service, including root cause and resolution.
Experience Required
* Strong Excel skills – Knowledge of Power Query is desirable.
* Good communication skills – ability to talk to customers on the phone.
* Systems literate.
* Experience in a high volume, detailed and process-driven organization.
* Knowledge of SAP is an advantage.
Key Attributes of the Successful Person
* Excellent communication and interpersonal skills.
* Strong analytical skills able to make connections in data, events, and trends.
* Highly organized with excellent attention to detail.
* Ability to work under pressure.
* Drive and determination with a willingness to learn.
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
#J-18808-Ljbffr