How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
A Chloe Stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. You are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Client Relationship Owner:
1. Ensures every client is welcome, well taken care of and takes pride in developing long-term relationships
2. Is aware of CRM targets and actively engages in all actions to reach them
3. Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
4. Consistently captures client data and takes notes of all qualitative information
5. Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
An Omnichannel Business Partner:
6. Has at heart to offer excellent customer service and delivers strong business performance
7. Uses all omnichannel services available to grow sales
8. Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
9. Actively completes trainings and participates in all commercial activities set by the Boutique Management & Head Office
10. Consistently works to achieve given sales, KPIs and CRM targets
11. Is aware of local trading environment and competitors ‘activities
An Operations Excellence Supporter:
12. Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
13. Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time
14. Implements all guidelines related to store and BOH management and participates in inventories
15. Supports after sales clients and follows up to ensure impeccable after sales service
16. Complies with established Richemont policies and standards
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager for Chloe Harrods
3rd Stage – Interview with the HR Business Partner and the Retail Director