Come and join our Housing Team who prides itself on exceptional customer service, tailoring our services to customers’ needs and putting them at the heart of every decision we make. You will support our vulnerable customers who are failing to sustain their tenancies for a variety of reasons, delivering a plan and working towards a solution. You will enable our customers to access services such as support for mental health, drug and alcohol and other statutory services alongside maximising income/benefits, debt management. You will also offer advice and practical support with matters relating to their life and living skills such as budgeting, paying bills, identifying ‘Move-on’ options and support with resettlement. This is a real opportunity for you to make a difference to our customers. About You Having worked in a Housing background previously, you will have previous experience with case management. This includes using sound judgement in complex situations, managing a busy workload and communicating with customers (that may be difficult) in with tact and sensitivity. You will be able to identify, manage and mitigate risks and have knowledge of housing legislation, practice and policy. The successful candidate will be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a driving licence with access to your own car or another form of transport is required. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.