Team Leader | Self-Pay | Competitive Salary | Private Healthcare | Full-Time | St Mellons, Cardiff
Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Self-Pay team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Previous experience is not essential, however, exceptional customer service skills are a must.
The purpose of the Senior Sales Lead is to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team's daily and monthly sales targets.
Duties and responsibilities
1. Lead, manage and support the sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets.
2. Manage the team's call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI's.
3. Track, evaluate and improve the sales and conversion contribution of all payors within hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement
4. Support Sales Manager to ensure the right people are in place to deliver targets
5. Manage all Se...