Please note you must meet the following criteria to apply for this role: Have Security clearance, or a willingness to apply. Have lived in the UK for the last 5 years. Hold a UK Driving Licence. Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement. Responsibilities: To repair diagnose and replace PCs, Laptops, Printers and retail equipment and associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. To perform desk side support to clients as requested Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve KPI targets. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. Will carry out AV repairs and Printer repairs. Assist other engineers to carry out IMAC projects Participate in 24/7 coverage via a rota system (where contractually identified) Skills and experience: Knowledge and experience of PC, laptop, printer and associated peripherals operation Ability to be self-motivated with good organisational skills and can work unsupervised Excellent customer service skills Security clearance, or willingness to apply required UK Driving Licence