Are you passionate about building relationships and ensuring exceptional customer service? If you’re looking to kickstart a rewarding career in service management, we have the perfect opportunity for you at System C.
System C is a leading UK health and social care technology company that provides digital solutions to improve patient outcomes, enhance clinical efficiency, and streamline social care services.
As a Customer Service Representative (Associate Service Delivery Manager as we call it here at System C), you’ll be a vital part of our Service Delivery team, helping ensure our services consistently meet and exceed client expectations. Working under the guidance of senior managers, 8 successful candidates will be part of a 2-year training plan (with tiered salary increases) where you’ll gain hands-on experience managing a portfolio of clients, coordinating service improvements, and contributing to seamless service delivery.
What You’ll Be Doing:
* Act as a key point of contact for a small group of clients, maintaining regular communication to address their service needs.
* Assist in preparing for client service reviews, attending meetings, and tracking action points for follow-up.
* Monitor and escalate service requests or incidents, keeping clients informed throughout the resolution process.
* Support the preparation of service monitoring reports, offering insights into service performance.
* Collaborate with internal teams to align service expectations with broader client objectives.
* Participate in reviews of high-severity incidents, gaining valuable insights into issue escalation and resolution.
What We’re Looking For:
* Strong interpersonal and communication skills to build effective relationships with clients and team members.
* A detail-oriented approach, with excellent organisational skills to manage multiple tasks and maintain accurate records.
* A proactive mindset, with a willingness to learn and contribute to continuous service improvement. Proficiency in MS Office (Word, Excel, PowerPoint).
* Familiarity with ITIL principles or a keen interest in learning about service management frameworks.
* An understanding of the healthcare, social care, or education sectors from a professional perspective.
Recruitment Process:
* Our recruitment team will be reviewing CVs and calling candidates whose profiles most closely match our requirements to go through a short screening call where we can understand your experiences and interests better.
* If we find a good match, we'll invite you to complete our online assessment. It's multiple choice and takes approximately 25 mins to complete.
* We will invite the most suitable candidates to an in-person assessment day, where you'll get to learn more about the business, the team, and the role, and we'll get to learn more about you too.
* We will then put all the information together and select the most suited candidates to join the team.
If you’re ready to build a career that makes a real impact, we’d love to hear from you. Apply today!
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