Role: Support Engineer Location: Leeds (LS15) / Hybrid (3 days pw onsite and 2 days remote) Salary: £25,000 - £35,000 per annum, plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: 40 hours per week - Monday to Friday plus on call rota, 1 week a month (approximately) Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. The role of Support Engineer is to provide technical support for our business-critical applications. This will involve troubleshooting, resolving, and escalating application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment. What’s in it for you? Occupational sick pay Discounted insurance (Aviva) Employee assistance programme Health and wellbeing initiatives Green car scheme Refer a friend bonus Commitment to CPD/training Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases Enhanced maternity and paternity pay Employee discount site In-house mental health support Social events throughout the year Registration fees paid (GPhC, NMC, CIPD etc) Blue light card Hybrid working 25 days annual leave increasing with service Contributory pension Discounted gyms Free onsite parking Cycle to work scheme Long service bonus What you’ll be doing? Provide first-line IT support for hardware, software, and network issues to internal staff Respond to user inquiries via phone, email, or in person, resolving issues in a timely manner Troubleshoot and resolve desktop, laptop, printer, and mobile device issues Install, configure, and maintain software applications and operating systems (e.g., Windows, MacOS) Assist in managing user accounts, email, and access permissions Maintain IT asset inventory and ensure all devices are updated and functional Set up and configure new workstations, including hardware and software Support backup, security, and disaster recovery procedures Escalate unresolved issues to second-level support or external vendors when needed Document troubleshooting steps and resolutions in the helpdesk system Systems and software monitoring and escalation Participate in the setup of IT infrastructure for events, meetings, or new office installations Administrative tasks, message handling and order issues Who are we looking for? Strong troubleshooting and problem-solving abilities Ability to explain technical concepts to non-technical users in a clear and concise manner Customer service mindset with a proactive approach to resolving issues Good understanding of network basics (e.g., IP addressing, DNS, DHCP) Willingness to continuously learn and stay up-to-date with new technologies Experience with Windows and Mac operating systems, Office 365/Azure Solid experience in an IT support or helpdesk role Experience with IT ticketing systems and remote support tools Familiarity with Microsoft 365 administration (user management, email configurations) Experience with mobile device management (MDM) solutions (e.g., Intune, AirWatch) is desirable Knowledge of Active Directory (user management, group policies) is advantageous. Must have a full UK driving license and access to a vehicle What happens next? Please click apply and if we think you are a good match, our internal talent partner will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. INDTECH