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Airport Duty Manager (Commercial Specialist), Southend-on-Sea
Client:
London Southend Airport Company Limited
Location:
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
beeed5e6fb5d
Job Views:
3
Posted:
20.03.2025
Expiry Date:
04.05.2025
Job Description:
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues' skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.
As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before.
About the role
As an Airport Duty Manager, my purpose is to ensure seamless operations by overseeing daily activities, coordinating with various departments, and resolving operational challenges.
I strive to enhance passenger experience, maintain safety standards, and facilitate efficient communication to guarantee the smooth functioning of airport services.
I support the retail concessions and food and beverage teams helping them achieve their KPIs.
I work closely with the food and beverage general manager and concession store leads.
I achieve operational excellence by orchestrating the coordination of services, managing staff deployment to required areas from within my team.
I address real time challenges and implement strategic plans to optimize passenger flow, collaborate with different departments to streamline processes, and actively engage in effective communication to ensure a well-coordinated and secure airport environment.
I monitor operations to make swift decisions, contributing to the overall efficiency and positive experience for both passengers and airport personnel.
Key Responsibilities
1. Oversee daily operational plans with clear metrics for success.
2. Supervise and manage Control room supervisors and Customer service ambassadors.
3. Accountable for the performance of the CSA team including their standards and delivery.
4. Maintain cleanliness and maintenance standards across the airport.
5. Work alongside the Security management team to ensure site security is maintained.
6. Coordinate with Surface Access Manager to assist operational performance of transport services.
7. Develop and maintain a consultative relationship with regulatory bodies.
8. Build commercial relationships with airport partners.
9. Ensure adequate resources and compliance in place every day.
10. Investigate all customer and staff accidents and incidents.
11. Produce comprehensive shift reports that are accurate and informative.
12. Highlight inefficiencies and process improvements.
13. Promote a culture of continuous improvement.
14. Ensure incidents are documented accurately.
15. Provide operational support to the on-call ART manager.
Skills, Knowledge and Expertise
Aviation Security Manager Level 3 (preferred, but training can be provided).
Experience in previous leadership roles in complex operational environments.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
We take great pride in our outstanding benefits package, designed with the wellbeing and job satisfaction of every colleague in mind!
1. Apprenticeships – gain qualifications from level 3 to level 7 (Master's Degree Level).
2. Medicash – access to virtual GP & Physio appointments and health expense claims.
3. Access to a Wellbeing app with features like mood tracking and counselling services.
4. Employee Assistance Programme for health and legal support.
5. ‘My Gym Discounts' offering up to 25% off gym memberships.
6. Mental Health First Aiders available for support.
7. Cycle to Work Scheme for savings on bikes and accessories.
8. World Duty Free Discount.
Sound good? Hit that apply button, we can't wait to hear from you!
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