Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Purpose of the role Coordinate the day to day operation of a designated area/region within the National Customer Support Centre Deliver first class Customer Service Key accountabilities Action call plans Receive and process orders Price and process quotations Add value to every order Pro-actively pursue sales leads Liaise with Area Sales Manager on a daily basis to ensure smooth running of a designated area to give the customers a professional service Resolve queries within agreed time limits Any other duties to ensure smooth running of the Support Centre Uphold the H eidelberg Materials Service Charter And any other duties as requested by your manager Education/Qualification A good standard of numeracy and literacy along with the ability to use Excel, Word and with associated computer skills. SAP experience advantageous. What’s on Offer • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • Social Value : paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover