Job summary
An excellent opportunity has arisen for a Medical Receptionist to join our friendly Practice Team.
We are currently seeking to employ 1-2, full or part-time candidates. The suitable candidate will be required to cover one early morning 7:30am and one late night 6pm per week.
Main duties of the job
To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.
To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.
About us
Pelaw MedicalPractice is a well-established GP Practice, who offer outstanding care to ourpatients and staff. We also work collaborativelywith our Neighbouring Practices, Community & Voluntary Sector Colleagues,to support and deliver services to our patients in the community.
We are a GMSPractice. Practice list size 5400 patients.Fully computerised-EMIS Web Clinical System. High QOF/Enhanced Serviceachievers. CQC Rating overall good.
Job description
Job responsibilities
The following are the core responsibilities ofthe Receptionist. There may be, onoccasion, a requirement to carry out other tasks. This will be dependent uponfactors such as workload and staffing levels:
Maintainand monitor the practice appointment system
Processpersonal, telephone and e-requests for appointments
Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
Signpostpatients to the correct service
Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
Clinicallycode data on EMIS Web
Photocopydocumentation as required
Dataentry of new and temporary registrations and relevant patient information asrequired
Inputdata into patients healthcare records as necessary
Directrequests for information,, SAR, insurance/solicitors letters and DVLAforms to the administrative team
Manageall queries as necessary in an efficient manner
Carryout system searches as requested
Maintaina clean, tidy, effective working area at all times
Monitorand maintain the reception area and notice boards
Supportall clinical staff with general tasks as requested
Person Specification
Experience
Essential
1. Experience of working with the General Public
Desirable
2. Experience of working in a healthcare setting
Qualifications
Essential
3. Educated to GCSE level or equivalent
Desirable
4. GCSE Mathematics and English (C or above)