The RoleCustomer Service Manager - Wigan - £50k per annumAre you an experienced Customer Service leader with a passion for operational excellenceWe’re looking forThe RoleCustomer Service Manager - Wigan - £50k per annumAre you an experienced Customer Service leader with a passion for operational excellenceWe’re looking for a Customer Service Manager to lead our dedicated team in the fast-paced world of Parking Charge Notices PCNs and notice processing. This isn’t just about managing a call centre – it’s about reinventing how we serve our customers and drive continuous improvements. As the Customer Service Manager for our high-performing Wigan team, you’ll ensure over 2 million customer interactions annually are handled with efficiency, professionalism, and empathy. Do you want to shape the future of customer service in the parking industry and make a lasting impact on service delivery What makes this role stand outWe’re looking for a visionary leader who understands that customer service in the parking world isn’t just about answering calls. It’s about providing solutions, adapting to challenges, and constantly evolving. You’ll lead a team of over 130 people, build a resilient and engaged workforce, and harness the latest technologies to make notice processing simpler, faster, and more customer friendly. Key Responsibilities: Manage the overall operation of the Parking Customer Service, ensuring all service levels and quality standards for notice processing and customer contact are consistently met.Put the customer at the heart of the service, resolving complaints, queries, and escalations with empathy and professionalism.Conduct the recruitment, training, and development of a large, dynamic team, ensuring continuous staff growth, high morale, and a strong retention culture.Drive performance and attendance standards, ensuring the team operates in alignment with corporate policies while continuously improving service delivery.Implement innovative strategies that enhance resource utilisation, improve service delivery, and introduce best practices in notice processing and customer interactions.Build strong relationships with both internal teams and external partners to enhance service delivery and customer experience.What will you bring Industry Experience: You have experience in managing customer service operations, particularly in a high-volume or contact centre environment.Leadership Skills: You bring significant senior management experience, with the ability to inspire and manage large, high-performance teams.Customer-Focused: You understand the unique complexities of the parking industry and have a passion for delivering excellent customer service.Problem-Solving: You possess excellent analytical and problem-solving abilities, allowing you to resolve escalations and service issues effectively.Innovation: You have a track record of driving innovation in service delivery, using technology and data to continuously improve the customer experience.Resilience: You are adept at managing operations in a fast-paced, high-volume environment, always ensuring that the service is resilient, adaptable, and responsive.What We Offer You:Competitive salary: £50,000 with annual discretionary bonus. Comprehensive benefits: Pension scheme, healthcare and employee discount scheme.Generous holiday allowance: 25 days holiday plus 8 Bank holidays.Working Environment: Opportunity to work within a supportive and collaborative team.Development Opportunities: within the parking industry and beyond.Flexibility: Some travel and out-of-hours work will be required, but we prioritise work-life balance and support you in managing your time.Our Values: We are committed to putting our customers first, ensuring every contact is handled with respect, empathy, and professionalism. We value innovation, working together, and maintaining high standards of integrity. As part of our team, you’ll help us make a difference in the parking industry, delivering services that meet both customer needs and business goals.Ready to LeadThis is your chance to step into a role where you can make a real impact – not just on your team, but on the entire parking industry. If you’re looking for a role where innovation, challenge, and customer service excellence are at the forefront, we want to hear from you.Apply now and for your chance to revolutionise customer service in the parking industry