IT Logistics and RMA Manager (Return Merchandise Authorisation)
Watford/hybrid/35-41k
Looking for someone who is accountable in the following areas:
* Timeline management
* Hardware lifecycle management
* Stock management
* Process review and creation
* Proven managerial experience
* Strong leadership skills and the ability to motivate and develop staff
* Excellent project management skills
* The ability to scope, plan and write proposals
* Understanding of IT hardware.
Roles and Responsibilities:
* Manage and optimise the lifecycle of IT equipment from initial procurement and distribution to reclaiming and deploying newer devices.
* Ensure rigorous adherence to timelines for shop openings by coordinating effectively with other departments and the IT Nomad Manager.
* Assist the Senior UK IT Logistics & RMA Technician in improving our technical processes and automating where possible.
* Work with our IT Sourcing Specialist to build/manage vendor relationships and negotiate contracts to support logistics and equipment lifecycle management.
* Oversee the preparation and shipping of IT equipment, ensuring it meets compliance with our company standards and store opening timelines.
* Develop strategic plans to streamline processes, reduce costs, and improve service delivery in IT Logistics and RMA operations.
* Lead our global IT Logistics & RMA functions, including hiring, training, and mentoring staff to ensure they are equipped with the necessary skills and knowledge.
* Visit our international IT outposts periodically to standardise our processes, support our teams, and build efficiencies into our international workflows.
* Implement and oversee quality control measures to ensure all incoming and outgoing equipment meets our high standards.
* Implement and build key performance indicators (KPIs) related to IT Logistics & RMA activities and provide regular updates to senior management.
* Own the process of logging all shipments, deliveries, and repairs for our records and to be shared with Accounts.
* Oversee escalated technical issues and complex troubleshooting within the IT Logistics & RMA team.
* Facilitate team meetings and workshops to ensure IT Logistics & RMA strategies align with the broader Technical Services objectives.
* Oversee the configuration and maintenance of all IT equipment in the Watford Warehouse/Support Centre.
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