!*Director - Medical Information Operations - US Markets - Leading Pharma!*
Location: Hybrid in Uxbridge
FTE: 12 month contract - With the view to extend
Start date: ASAP
Rate: Very good rate
Job Description
Planet Pharma are working with a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines for patients with serious diseases. They focus on areas like oncology, immunology, cardiovascular diseases, and more. They are also known for its commitment to advancing science and transforming lives through groundbreaking treatments.
Objective:
The Customer Engagement Center aims to strategically design, develop, and evolve industry leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy.
This leader will provide direction as it relates to systems, processes, standards and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content.
Responsibilities:
* Develop and Execute strategy for US customer engagement: Medical Information, Global Escalations, and Variant Content maintenance as well as commercial contact center in alignment with WW SCE goals and objectives.
* Strategic Leadership of a diverse team focused on delivery of Medical Information and Customer Information in the US Market. Develop, coach and foster individual and team development.
* Relationship lead with all key matrix functions at a Worldwide (WW)/Market level, e.g. WW Customer Engagement Center Leads, WW Medical Content/Pubs Leads, Market Leads and WW Field Medical & Medical Effectiveness Leads, and Business Solutions in order to:
* Provide an MI request service for managing complex questions in a timely and efficient manner
Must have experience
* Will need strong medical information experience in the pharmaceutical industry.
* Global experience needed. US experience would be advantageous
* Previous line management experience is required for this role. This role has 3 direct reports - 1 x AD (US based) 2 x Senior Manager (1 x US & 1 UK).
If this role isn’t suitable for you, please let us know if you can refer anyone – any recommendations are much appreciated! Planet Pharma offers a competitive referral scheme so you will be rewarded for your help!
About Planet Pharma
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.