Join to apply for the Restaurant Customer Advisor role at Dobbies Garden Centres
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants — delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using good product knowledge, including allergies and dietary requirements.
4. Maintaining cleanliness and store upkeep in collaboration with your team.
5. Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, deliveries, stock control routines, and restaurant service — an opportunity to gain diverse skills and experience.
Who We Are Looking For
1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role, preferably within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain experience.
6. Ability to thrive in a busy, fast-paced environment.
7. Alignment with our values: teamwork, continuous improvement, positivity, and passion for gardens.
What We Offer
1. Generous annual leave with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our restaurants, 25% in the garden centre, 10% in food halls.
3. Access to Wagestream for financial wellbeing support.
4. Support through Retail Trust, including confidential support, virtual GP, counseling, and retail rewards.
5. Development opportunities via Dobbies Academy and eLearning.
6. A vibrant, diverse, and passionate team culture committed to customer satisfaction.
About Us
Founded in 1865 by James Dobbie, Dobbies is the UK’s only garden centre retailer with stores across every nation. We celebrate gardening and plant care year-round, offering a range of products, services, and community events. Many locations feature restaurants or cafes, providing a welcoming environment for customers to relax and enjoy.
We are dedicated to being a great place to work, encouraging our colleagues to be their best, share successes, and enjoy their work every day.
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